Change Manager, Corporate Americas - Boston, MA

Flight Centre Travel Group; Boston (MA); Vor Ort; USD 120.000 - 140.000; Vollzeit

Benefits dieser Stelle

Travel perks/discounts

Health & Wellness Programs

401k with partial match

Tuition Reimbursement

Zusammenfassung

Flight Centre Travel Group USA in Boston, MA seeks a Change Manager who drives people, processes and technology through transformational projects. You will partner with project teams to assess impacts, build readiness, and deliver sustainable change outcomes, including communications and training materials.

You will lead change initiatives, manage workshops, monitor adoption progress, and report on risks and issues while ensuring compliance and a safe, inclusive work environment.

Qualifikationen

• Minimum 5 years' experience in change management, consulting, process improvement, or project management within a large multidisciplinary organisation.
• Tertiary qualification in Change Management, Human Resources, Communications, Business, Process Improvement, or related discipline, or equivalent experience.
• Prosci, APMG, or similar Change Management certification preferred.
• Strong understanding of change management methodologies.
• Experience facilitating workshops and training sessions.
• Experience conducting change impact analyses and business readiness assessments.
• Experience creating and delivering written and digital communications.
• Strong stakeholder engagement and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong problem-solving, strategic thinking, and negotiation capabilities.
• Demonstrated business and commercial acumen.
• Experience within a travel organisation is desirable.

Aufgaben

• Deliver change management activities and outcomes aligned to the FCTG Change Framework.
• Partner with stakeholders to assess organisational impacts, risks, and business readiness.
• Develop and implement change initiatives and supporting communication strategies.
• Create change management documentation, plans, and deliverables.
• Develop written, digital, and training materials to support adoption.
• Conduct change impact assessments and present findings to stakeholders.
• Support program planning through change insights and recommendations.
• Monitor and track change activities, adoption progress, risks, and issues.
• Provide stakeholder reporting and recommend mitigation strategies where required.
• Build and maintain strong relationships across project teams and business stakeholders.
• Ensure compliance with relevant legislation, policies, procedures, and organisational standards.
• Facilitate workshops and training sessions to support successful implementations.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Kenntnisse

Change management

Stakeholder engagement

Communication

Workshop facilitation

Training development

Problem solving

Strategic thinking

Negotiation

Business acumen

Relationship building

Ausbildung

Tertiary qualification in Change Management/HR/Communications/Business

Prosci/APMG certification in Change Management

Equivalent experience

Jobbeschreibung

Change Manager, Corporate Americas

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing - travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

At Flight Centre Travel Group, we're looking for a Change Manager who thrives on helping people, processes, and technology evolve successfully. This role plays a critical part in driving change initiatives across the business, ensuring employees and stakeholders are supported through transformational projects and new ways of working.

You will partner with project teams and business leaders to assess impacts, build readiness, develop communications and training, and help deliver sustainable change outcomes. If you're passionate about influencing stakeholders, solving complex challenges, and delivering meaningful business improvements, we'd love to hear from you.

Key Responsibilities

• Deliver change management activities and outcomes aligned to the FCTG Change Framework.
• Partner with stakeholders to assess organisational impacts, risks, and business readiness.
• Develop and implement change initiatives and supporting communication strategies.
• Create change management documentation, plans, and deliverables.
• Develop written, digital, and training materials to support adoption.
• Conduct change impact assessments and present findings to stakeholders.
• Support program planning through change insights and recommendations.
• Monitor and track change activities, adoption progress, risks, and issues.
• Provide stakeholder reporting and recommend mitigation strategies where required.
• Build and maintain strong relationships across project teams and business stakeholders.
• Ensure compliance with relevant legislation, policies, procedures, and organisational standards.
• Facilitate workshops and training sessions to support successful implementations.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Experience & Qualifications

• Minimum 5 years' experience in change management, consulting, process improvement, or project management within a large multidisciplinary organisation.
• Tertiary qualification in Change Management, Human Resources, Communications, Business, Process Improvement, or a related discipline, or equivalent experience.
• Prosci, APMG, or similar Change Management certification preferred.
• Strong understanding of change management methodologies.
• Experience facilitating workshops and training sessions.
• Experience conducting change impact analyses and business readiness assessments.
• Experience creating and delivering written and digital communications.
• Strong stakeholder engagement and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong problem-solving, strategic thinking, and negotiation capabilities.
• Demonstrated business and commercial acumen.
• Experience within a travel organisation is desirable.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location - Boston, MA

For this position, we anticipate offering an annual salary $120,000-$140,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

GBTA WINiT Top 50 Award Recipients (2018-2025) CHHR: 5-Star DE&I Employer (2023, 2024, 2026) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-2025) Newsweek: America's Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) 2026 Disability Index: World's Top Disability Inclusive Business

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