Senior Business Analyst, Operations & Strategy Lead

MassMutual; Springfield (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Learning & development

Employee communities

Collaborative team culture

Job summary

MassMutual seeks an experienced Business Analyst to join the Operations Project Management Office. The role focuses on coordinating, planning, and developing requirements documentation to support large-scale projects and readiness initiatives across Operations and with technology teams, suppliers, and procurement.

You will mentor junior analysts and drive complex analysis and decisions. The ideal candidate brings 5+ years of business analysis experience and is comfortable operating at a senior

Qualifications

• 5+ years of related business analysis experience.
• 2+ years of experience negotiating and influencing requirements direction.
• 2+ years of experience developing business process models, process outlines, or procedures, and job aids.
• 1+ years of experience planning and managing requirement activities for medium- to large-scale projects.

Responsibilities

• Define business and systems scope, objectives, and requirements by aligning user needs with applicable industry standards.
• Design and refine procedures that solve complex problems while accounting for system limitations, operating timelines, and desired outcomes.
• Analyze business and user needs, document requirements, and translate findings into clear business and system specifications.
• Coach and advise less-experienced Business Analysts to strengthen team capability and execution.
• Operate at a senior technical level across key phases of business and systems analysis, evaluating technology implications for current and future business needs.
• Drive escalation analysis and resolution for complex business and system issues.
• Communicate difficult decisions clearly, accurately, and in a timely manner to internal and external stakeholders.
• Develop recommendations through critical analysis, sound judgment, and risk-informed decision-making.
• Lead initiatives that advance business strategy and improve operational processes.
• Identify process and procedure gaps and recommend practical improvements.
• Build strong networks with internal resources, business partners, and vendor partners across the organization.
• Facilitate and organize stakeholder meetings that drive alignment, decision-making, and follow-through.

Skills

Business analysis

Stakeholder engagement

Requirements documentation

Process modeling

Senior communications

Education

High School Diploma

Tools

None specified

Job description

MassMutual seeks an experienced Business Analyst to join the Operations Project Management Office. The role focuses on coordinating, planning, and developing requirements documentation to support large-scale projects and readiness initiatives across Operations and with technology teams, suppliers, and procurement.

You will mentor junior analysts and drive complex analysis and decisions. The ideal candidate brings 5+ years of business analysis experience and is comfortable operating at a senior