Senior Business Analyst - Mortgage Tech, Remote, Data-Driven

IceCap Group; United States; On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

IceCap Group is seeking a Senior Business Analyst to turn business problems into actionable development work. You will own discovery, write detailed requirements, and set standards for analysis across the team while partnering with underwriters, closers, servicers, and leadership.

You will translate stakeholder needs into clear stories and acceptance criteria for a distributed delivery team, supporting a regulated lending environment and data-driven decision making.

Qualifications

• Five+ years as a business analyst on a critical enterprise platform; two+ at senior level.
• Proven ability to write requirements and acceptance criteria that engineers can implement.
• Experience running discovery with non-technical stakeholders and translating issues into scope.
• Working knowledge of Salesforce objects, flows, and permission sets; not required to administer.
• Experience documenting processes and data mapping specifications.
• Comfort operating in a change-controlled, auditable environment.
• Strong written communication; deliverables drive action.
• Ability to push back productively when a proposed solution misses the mark.

Responsibilities

• Discovery sessions with business stakeholders to understand current state before scoping.
• Produce specifications, user stories, and acceptance criteria for engineering.
• Define artifact standards and coach analysts on them across the team.
• Document current and future state processes; map business concepts to data models.
• Define acceptance scenarios and coordinate business user testing (UAT).
• Act as primary tech contact for several business functions and drive partnership.

Skills

Stakeholder discovery interactions

Requirements writing

Acceptance criteria creation

Salesforce knowledge

Process documentation

Data mapping

Change control & auditability

Strong written communication

Constructive disagreement

Tools

Salesforce

Jira

Confluence

Databricks

Snowflake

Fabric

Job description

IceCap Group is seeking a Senior Business Analyst to turn business problems into actionable development work. You will own discovery, write detailed requirements, and set standards for analysis across the team while partnering with underwriters, closers, servicers, and leadership.

You will translate stakeholder needs into clear stories and acceptance criteria for a distributed delivery team, supporting a regulated lending environment and data-driven decision making.