Senior Business Analyst - Main OR

Sentara Healthcare Inc; Norfolk (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sentara Healthcare Inc seeks a professional to implement and support quality initiatives across assigned areas, translating business needs into actionable quality programs.

The role provides SME guidance on quality reporting and analysis, and acts as a liaison between customers and IT to define scope, test, and deploy improvements that enhance enrollment and operational efficiency.

Qualifications

• Bachelor’s degree preferred.
• 3 years of related experience in operations, IT, or reporting.

Responsibilities

• Implement and support quality initiatives across assigned areas.
• Provide subject matter expertise on quality initiative implementation, reporting and analysis.
• Serve as liaison between internal/external customers and IT for business definition, scope, testing and implementation.
• Ensure quality, efficiency, and effectiveness of business practices.
• Apply operational knowledge of claims, system administration, expansion of business, and member enrollment.

Skills

Quality initiative implementation

Reporting

Stakeholder liaison

Education

Bachelor’s Degree (Preferred)

Job description

Overview

This position is responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to quality initiative implementation, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to improve business practices. Possesses a high degree of operational knowledge as it relates to customer operations in claims, system administration, expansion of business, and member enrollment.

Education

• Bachelor’s Degree (Preferred)

Experience

• 3 years of related experience will be in one of the following areas, operations, IT, or reporting (Required)