Senior Business Analyst

Teladoc Health, Inc.; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

Teladoc Health, Inc. is seeking a Senior Business Analyst to deliver strategic analyses for business partners across units. The role focuses on understanding customer strategy, processes, and roadmaps, and documenting capabilities to address business challenges.

You will lead multi-project deliverables, manage scope, and ensure timely delivery while maintaining strong stakeholder relationships. Experience with sales operations, healthcare or technology is preferred.

Qualifications

• 3–5 years in sales operations or business analyst roles.
• Experience with large-scale projects and cross-functional teams.
• Experience with SFDC, Tableau, and analytics tools preferred.

Responsibilities

• Perform business analysis to understand customer strategy, processes, and roadmap.
• Lead or participate in projects, manage scope, and ensure on-time delivery.
• Analyze processes and data quality; design improvements.
• Build stakeholder relationships and support implementation of solutions.
• Produce project analysis documents (BRD, use cases, UAT plans).

Skills

Strong analytic skills

Strong communication skills

Project management

Tools

SFDC

Tableau

Upland product suite

Salesforce

PowerPoint

Excel

Job description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.

Essential Duties and Responsibilities

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans.
• Support and align efforts to meet customer and business needs.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results.
• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Understand and negotiate needs and expectations of multiple stakeholders.

Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.

Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.

Understanding of indices, fundamentals, and analytical data, returns level data etc.

Must exhibit superior quantitative and communication capabilities.

He or she must be able to think creatively and tactically and to work well as part of a team environment.

Must demonstrate true expertise in relevant business tools & systems administration (Excel, PowerPoint, Salesforce, etc.), including strong analytical, reporting, and dashboard creation skills.

Strong analytic skills

Strong communication skills and attention to detail.

Extremely organized with strong time-management skills.

Minimum 3-5 years of experience in sales operations or business analyst roles.

Proven track record of high performance in highly demanding settings, ideally with exposure to public company environment.

Prior sales experience preferred but not required.

Experience in healthcare and/or technology industries preferred but not required.

Experience with commercial and analytics tools (e.g., SFDC, Upland product suite, Tableau) preferred.

The base salary range for this position is $85,000 - $95,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link. Our mission is to empower all people everywhere to live their healthiest lives.