Operations Coordinator

ICF Olson; Columbia (MD); On-site; USD 56,000 - 95,000; Full time

Job summary

ICF is seeking an energetic team member to support energy efficiency projects from evaluation to verification in Columbia, MD. You will train participants, share best practices, and coordinate with IT, Reporting, Marketing, and Customer Care to drive program success.

Ideal candidates have a 2+ year track record with Excel, strong time management, and solid written and verbal communication. This role connects analysts with policy-compliant processes and customer communication.

Qualifications

• Bachelor’s or Associates with 2+ years of work experience.
• Proficiency in Microsoft Office, especially Excel, Outlook and PowerPoint.

Responsibilities

• Work with energy efficiency team to evaluate, implement, and verify utility-sponsored projects.
• Provide technical assistance and training on energy efficient technologies.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Analyze trends, issues, and opportunities for improvement.
• Assist with processing project applications and ensure policy compliance.
• Review forms and submittals for program policy compliance.
• Assign applications for processing and review as per procedures.
• Answer customer and contractor inquiries.
• Coordinate quality control follow-up on inspections and surveys.

Skills

Application review

Team collaboration

Process documentation

Time management

Excel proficiency

Analytical thinking

Written and verbal communication

Data analysis

Education

Bachelor’s degree or Associates degree with minimum of 2 years of work experience

Tools

SharePoint Lists

Power Automate

Microsoft Outlook

PowerPoint

Job description

Key Responsibilities

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Provide technical assistance, training, and guidance on energy efficient technologies and practices to participants in utility-sponsored programs.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and review per program policies and procedures.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-up on project inspections and customer surveys as appropriate.

Skills

• Application review and compliance tracking
• Team collaboration and stakeholder communication
• Process documentation and improvement
• Strong time management and organizational skills
• Advanced proficiency in Microsoft Excel
• Analytical thinking and problem-solving
• Effective written and verbal communication
• Data analysis and reporting

Required Qualifications

• Bachelor’s degree or Associates degree with minimum of 2 years of work experience.
• Demonstrated experience using Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Degree in Energy, Environmental Studies, Business Admin or related fields preferred.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience interacting with business owners, representatives and other key stakeholders.
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.
• Strong time management, communication, and organization skills.
• Outstanding analytical, writing, and communication skills.

Compensation

Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $55,000 to $57,000 range. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,665.00 - $94,631.00 Columbia, MD (MD12) Need help? We're here: [e-mail]

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.