Senior Business Analyst

The ServiceMaster Company, LLC; Memphis (TN); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in franchise operations is seeking a Senior Business Analyst to enhance franchise operations through improving CRM systems and business processes. The ideal candidate will have over 8 years of experience, particularly in the residential cleaning franchise industry. This remote role offers significant opportunities for career growth in a dynamic environment focused on ambitious goals.

Benefits

Medical, Dental and Vision insurance

401(k) match

15 days paid time off

Career growth and advancement opportunities

Qualifications

• 8+ years in Business Analysis & Project Management.
• Proficiency in CRM tools and ERP systems.
• Experience in franchise operations preferred.

Responsibilities

• Manage and enhance CRM systems for franchise operations.
• Analyze and improve business operations.
• Develop and refine Standard Operating Procedures (SOPs).

Skills

CRM expertise

Project management

Business analysis

Data-driven decision-making

Automation integration

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Asana

Jira

MS Project

Job description

Description

We Play to Win!

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!

What We Offer:

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Senior Business Analyst

We are seeking a detail-orientedSenior Business Analystwith strongCRM expertise and project management skillsto enhance our franchise operations. The ideal candidate will have 8+ years of experience in business analysis and project management, preferably within the residential cleaning franchise industry. This role will focus onoptimizing CRM systems, improving business processes, and driving key projectsto support growth and efficiency.

What you will do:

• Manage and enhanceCRM systemsto improve franchise operations, customer engagement, and data-driven decision-making.
• Analyze business operations, identifying areas for improvement andleveraging CRM data for insights.
• Assess and streamline franchise operations by integrating automation and CRM-driven solutions.
• Develop and refine Standard Operating Procedures (SOPs) to ensure efficiency and consistency.
• Work with data teams to extract actionable insights from CRM and operational data.
• Work closely with the franchise development and support teams to ensure alignment between corporate and franchisee operations.
• Assist in developing and delivering training materials and programs to help franchisees implement process changes and best practices.
• Serve as a subject matter expert (SME) for business analysis and project management processes within the franchise system.
• Build strong relationships with internal teams (marketing, operations, IT, finance) and external partners to ensure successful project outcomes.
• Provide guidance and mentorship to business analysts or project managers within the organization

What you will bring:

• 8+ years in Business Analysis & Project Management with a strong focus on CRM systems.
• Experience in residential cleaning franchises or service-based franchise operations preferred.
• Proficiency in CRM tools (Salesforce, HubSpot, Zoho, or similar) and ERP systems.
• Hands-on experience with project management tools (Asana, Jira, Trello, MS Project).
• PMP (Project Management Professional) certification or equivalent is a plus.
• Six Sigma, Lean, or other process improvement certifications are a bonus.
• Experience in franchise operations, particularly in the residential cleaning industry or other service-based franchises.
• Experience with financial analysis, budgeting, and forecasting.

Work Location:

This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, ServiceMaster BioClean, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission toMaking Everyday Heroes More Heroic. From our franchisee experience to career development to our community outreach efforts, our values –We Serve, We Care, We Deliver, We Do- guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization inmulti-location and franchised businesses.Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.