Senior Business Analyst

ALIS Software LLC; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

ALIS Software LLC in Houston, TX is seeking a Senior Business Analyst to drive AI-enabled self-service initiatives across our digital platforms. You will translate business needs into actionable requirements and ensure alignment with Agile delivery.

You will collaborate with product, data, UX, and engineering teams to define user stories, acceptance criteria, and success metrics, and lead stakeholder engagement. Local candidates preferred.

Qualifications

• 8+ years as a Business Analyst with senior/lead level.
• Experience with AI-enabled solutions like chatbots and automation.
• Strong Agile delivery, user stories, and backlog management.

Responsibilities

• Lead analysis and requirements for omni-channel self-service features.
• Analyze customer journeys to improve digital adoption and satisfaction.
• Collaborate with business, data, UX and Product teams to define user stories and success metrics.
• Identify opportunities to apply AI / ML for self-service and support.
• Translate AI concepts into clear business requirements.
• Define the product vision and act as liaison between business and tech teams in an Agile environment.

Skills

Senior BA

AI / Chatbots

Agile / Scrum

Stakeholder management

Communication

Job description

Position: Senior Business Analyst

Houston, TX (4 Days working from office)

Locals Only

Must have: 13+ Years experience

Duties and Responsibilities

include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

• Lead analysis and requirements definition for omni channel self-service features on customer facing platforms (website,chatbot,mobile app), including account management, billing, service requests, issue resolution, and personalization.
• Analyze end‑to‑end customer journeys to identify friction points and opportunities to improve digital adoption, satisfaction, and efficiency.
• Partners with business, data services, UX and Product teams to define user stories, acceptance criteria, and success metrics aligned to customer experience outcomes.
• Identify and evaluate opportunities to apply AI and machine learning (e.g., chatbots, virtual assistants, predictive insights, intelligent recommendations, automation, sentiment analysis) to enhance customer self‑service and support.
• Translate complex AI concepts into clear business and functional requirements to build scalable and measurable digital experiences.
• Defines the vision of Product
• Serve as a key liaison between business stakeholders and technical teams, ensuring alignment and execution following the agile methodology

Required Skills:

• 8+ years of experience as a Business Analyst, with at least 2+ years operating at a senior/lead (BA4) level.
• Demonstrated experience working on AI‑enabled solutions, such as:
• Conversational AI / chatbots
• Automation and intelligent workflows
• Predictive or recommendation systems
• Strong experience with Agile product delivery (Scrum/Kanban), user stories, and backlog management.
• Excellent stakeholder management, facilitation, and communication skills.