Senior Business Analyst

Segra; Charlotte (NC); Hybrid; USD 74,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

FS/HSA

Tuition reimbursement

Gym reimbursement

Vacation/PTO

Holidays

Volunteer days

Parental leave

Job summary

Segra is seeking a qualified Senior Business Analyst for a full-time hybrid role in Charlotte, NC. You will collect and document As-Is processes, partner with department leaders to gather requirements for To-Be processes, and coordinate with IT to manage projects and budgets while ensuring changes do not disrupt other units.

The role requires 5+ years in telecommunications, a Bachelor's degree, and MS Office proficiency; project management experience is a plus and the ability to work

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 5 years of experience in the telecommunications industry.
• Process management experience required.
• Project management experience desired.
• MS Office knowledge required.

Responsibilities

• Document As-Is processes and coordinate with department leaders to collect requirements for To-Be processes.
• Collaborate with IT to project manage process and requirement work and assist with budgets.
• Manage end-to-end coordination and communication with internal stakeholders to ensure changes do not disrupt other units.
• Proactively monitor end-to-end processes to identify gaps and areas for improvement.

Skills

Process management

Budget management

Verbal communication

Written communication

Independent work

Education

Bachelor's Degree

Tools

MS Office

Job description

Segra is searching for a qualified and experienced Senior Business Analyst to join us in a full-time capacity. We are only considering candidates for one of the following offices: Kansas City, MO; Columbia, SC; or Charlotte, NC.

Location Requirement

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview

The Senior Business Analyst will be responsible for collection and documentation of all As Is processes. They will work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes. This includes identifying and evaluating a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done. They will work with IT to project manage process/requirement work, assist with budget management, and manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations. The Senior Business Analyst will also proactively monitor end-to-end processes to recommend and communicate gaps and areas of improvement.

Qualifications

Education

• Bachelor's Degree and/or equivalent experience

Experience

• Minimum of 5 years of experience pertaining to the telecommunications industry desired
• Process management experience required
• Project management experience desired
• MS Office knowledge
• Knowledge and experience with telecommunications network technologies, protocols, and operations

Key Competencies

• Ability to develop and coordinate multiple processes and business requirements
• Ability to manage associated budgets
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
• Must have the ability to work independently and effectively in a fast-paced environment
• Must exhibit honesty, integrity and courtesy in all interactions
• Must possess strong work ethic in supporting customer needs, responding promptly and consistently

About Segra

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range

$74,340 - $93,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.