Senior Business Analyst

Lumos Networks; Charlotte (NC); Hybrid; USD 74,000 - 93,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

FSA/HSA

Tuition Reimbursement

Gym Reimbursement

Vacation/PTO

Holidays

Volunteer Days

Parental Leave

Legal Insurance

Identity Theft Protection

Pet Insurance

Job summary

Segra is seeking a Senior Business Analyst for a full-time, hybrid role with three days in the office and two remote days per week, located in Charlotte, NC (office options include Kansas City, MO; Columbia, SC; or Charlotte, NC).

You will collect and document As-Is processes, work with leaders to define To-Be processes, and coordinate with IT on budgeted projects while monitoring end-to-end processes for gaps and improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5 years in telecommunications industry preferred.
• Strong MS Office knowledge and process management skills.

Responsibilities

• Collect and document As-Is processes and define To-Be processes.
• Collaborate with department leaders to gather business requirements.
• Coordinate with IT to manage process-related projects and budgets.

Skills

Process management

Project management

Communication

Education

Bachelor’s Degree

Tools

MS Office

Job description

Segra is searching for a qualified and experienced Senior Business Analyst to join us in a full-time capacity. We are only considering candidates for one of the following offices: Kansas City, MO; Columbia, SC; or Charlotte, NC.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

The Senior Business Analyst will be responsible for collection and documentation of all As Is processes. They will work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes. This includes identifying and evaluating a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done. They will work with IT to project manage process/requirement work, assist with budget management, and manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations. The Senior Business Analyst will also proactively monitor end-to-end processes to recommend and communicate gaps and areas of improvement.

Qualifications

Education:

• Bachelor’s Degree and/or equivalent experience

Experience:

• Minimum of 5 years of experience pertaining to the telecommunications industry desired
• Process management experience required
• Project management experience desired
• MS Office knowledge
• Knowledge and experience with telecommunications network technologies, protocols, and operations

Key Competencies:

• Ability to develop and coordinate multiple processes and business requirements
• Ability to manage associated budgets
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
• Must have the ability to work independently and effectively in a fast-paced environment
• Must exhibit honesty, integrity and courtesy in all interactions
• Must possess strong work ethic in supporting customer needs, responding promptly and consistently

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range:

$74,340 - $93,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.