Mid Market Account Manager

Segra; Charleston (SC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO, holidays

Volunteer days, parental leave

Legal, accident, hospital indemnity,ID

Job summary

Segra is seeking a qualified Mid Market Account Manager to join our Charleston, SC team in a full-time role. You will retain and grow revenue within an existing customer base by building strong relationships, identifying expansion opportunities, and driving customer satisfaction.

You’ll serve as the primary contact for mid-market customers, collaborating with internal teams to deliver connectivity, cloud, and managed services that meet evolving business needs.

Qualifications

• Bachelor's degree in Sales, Marketing, or related field or equivalent work experience.
• 2+ years of telecommunications or technology sales experience.
• Experience selling connectivity, cloud, storage, security, or managed services.
• Prior ILEC/CLEC or enterprise-level sales experience preferred.
• Experience supporting mid-market and/or enterprise customers is a plus.
• Strong communication and relationship-building skills.
• Effective time management and organization.
• Proficiency with Microsoft Office and CRM tools.
• Ability to develop strategic account plans aligned to customer needs.
• Problem-solving mindset with a focus on customer satisfaction.
• Comfortable conducting quarterly business reviews and executive-level conversations.

Responsibilities

• Grow revenue within an assigned base of existing mid-market customers through upsell and expansion opportunities.
• Manage and renew customer contracts to increase retention and reduce churn.
• Build proposals using Segra's full portfolio of connectivity, cloud, and managed services.
• Deliver effective sales presentations and quarterly account reviews.
• Use CRM tools (Microsoft Dynamics or similar) to manage opportunities, forecasting, and reporting.
• Coordinate with Sales Engineering and Customer Care to ensure successful order fulfillment and on-time delivery.
• Maintain accurate customer records, contracts, and sales documentation.
• Identify and pursue new logo opportunities within the existing customer base.

Skills

Relationship building

Communication

Time management

Microsoft Office

CRM software

Education

Bachelor's degree in Sales/Marketing or related field

Tools

CRM systems

Microsoft Dynamics

Job description

Segra is searching for a qualified and experienced Mid Market Account Manager to join us in a full-time capacity.

Location Requirement: Charleston, SC

Role Overview:

The Mid-Market Account Manager (MAM) is responsible for retaining and growing revenue within an existing customer base by building strong relationships, identifying expansion opportunities, and ensuring customer satisfaction. This role carries a new revenue quota and focuses on driving uplift revenue while minimizing churn across assigned accounts.

You’ll serve as the primary point of contact for mid-market customers, working closely with internal teams to deliver solutions that meet evolving business needs.

What You’ll Do

• Grow revenue within an assigned base of existing mid-market customers through upsell and expansion opportunities
• Manage and renew customer contracts to increase retention and reduce churn
• Build proposals using Segra's full portfolio of connectivity, cloud, and managed services
• Deliver effective sales presentations and quarterly account reviews
• Use CRM tools (Microsoft Dynamics or similar) to manage opportunities, forecasting, and reporting
• Coordinate with Sales Engineering and Customer Care to ensure successful order fulfillment and on-time delivery
• Maintain accurate customer records, contracts, and sales documentation
• Identify and pursue new logo opportunities within the existing customer base

Qualifications:

• Education- Bachelor's degree in Sales, Marketing, or related field - or equivalent work experience
• 2+ years of telecommunications or technology sales experience
• Experience selling solutions such as connectivity, cloud, storage, security, or managed services
• Prior ILEC/CLEC or enterprise-level sales experience preferred
• Experience supporting mid-market and/or enterprise customers is a plus
• Skills & Competencies
• Strong communication and relationship-building skills
• Effective time management and organization
• Proficiency with Microsoft Office and CRM tools
• Ability to develop strategic account plans aligned to customer needs
• Problem-solving mindset with a focus on customer satisfaction
• Comfortable conducting quarterly business reviews and executive-level conversations

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $65,000 - $80,000 + commissions

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local lawsin employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.