Senior Business Analyst

Elligo Health Research; Austin (TX); Remote; USD 135,000 - 201,000; Full time

Job summary

A leading organization in healthcare research is seeking a Business Analyst in Austin, Texas. This role is pivotal in collaborating with stakeholders to enhance operational efficiencies and supports the development from project discovery to implementation, focusing on clinical research operations. Candidates should have significant expertise in data analysis and strong communication skills to effectively liaise with technical teams.

Qualifications

• 6+ years of experience as a Business Analyst, preferably within clinical trials or healthcare.
• Proficient in documenting user requirements, process maps, and solution options.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Serve as primary point of contact for documenting business requirements.
• Collaborate with stakeholders to gather and document workflows and user requirements.
• Develop and manage project plans, ensuring alignment with business goals.

Skills

Requirements gathering

Data analysis

Process optimization

Stakeholder engagement

Communication skills

Education

Bachelor's Degree in related discipline

Tools

JIRA

Confluence

Visio

Lucidchart

Excel

Job description

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SUMMARY:

The Business Analyst collaborates with business stakeholders to identify process and service efficiencies across departments. They will assess, document, and translate requirements for technical teams and inform the business on solutions. This role will involve developing and managing the project from discovery through to implementation. The role will bring a strong understanding of clinical research operations, data analysis, and process optimization, with the ability to lead cross-functional efforts that drive measurable business outcomes.

• Serve as the primary point of contact for eliciting, analyzing, and documenting business requirements from stakeholders across departments (e.g., Operations, Clinical Services, Finance, Marketing).
• Collaborate with business partners and key stakeholders to gather and document current state workflows, user requirements, stories, and acceptance criteria.
• Serve as a critical liaison between business stakeholders and technical teams, ensuring that our systems, processes, and strategies are aligned to support the efficient operational execution.
• Collect data from SMEs by using various methods including interviews, observations, surveys and metrics.
• Develop current-state and future-state process flows and conduct impact assessments.
• Lead discovery and gap analysis sessions for new projects and initiatives.
• Communicate with technical teams to identify solutions and translate proposed solutions to the business for approval, including conflict resolution between stakeholders to ensure all are aligned and needs are met.
• Develop and manage project plans to define scope and track progress; will include reporting the status, and scope to business partners and upper leadership.
• Ensure improvements are in accordance with regulatory requirements and follow formal change control processes.
• Develop, manage, and use templates, tools, and frameworks to ensure consistency across all projects.
• Support test script development, execution, and validation efforts as needed.
• Participate in solution testing (UAT), user training, and change management activities.
• Collaborate with IT, data, and product teams to ensure requirements are feasible, aligned with business goals, and clearly communicated.
• Monitor project progress, track key performance metrics, and support continuous improvement efforts.
• Support compliance with FDA, HIPAA, and GCP regulations in all business process documentation and technology use.
• Perform other duties as required and/or assigned.
  
  

Description

SUMMARY:

The Business Analyst collaborates with business stakeholders to identify process and service efficiencies across departments. They will assess, document, and translate requirements for technical teams and inform the business on solutions. This role will involve developing and managing the project from discovery through to implementation. The role will bring a strong understanding of clinical research operations, data analysis, and process optimization, with the ability to lead cross-functional efforts that drive measurable business outcomes.

Essential Duties

• Serve as the primary point of contact for eliciting, analyzing, and documenting business requirements from stakeholders across departments (e.g., Operations, Clinical Services, Finance, Marketing).
• Collaborate with business partners and key stakeholders to gather and document current state workflows, user requirements, stories, and acceptance criteria.
• Serve as a critical liaison between business stakeholders and technical teams, ensuring that our systems, processes, and strategies are aligned to support the efficient operational execution.
• Collect data from SMEs by using various methods including interviews, observations, surveys and metrics.
• Develop current-state and future-state process flows and conduct impact assessments.
• Lead discovery and gap analysis sessions for new projects and initiatives.
• Communicate with technical teams to identify solutions and translate proposed solutions to the business for approval, including conflict resolution between stakeholders to ensure all are aligned and needs are met.
• Develop and manage project plans to define scope and track progress; will include reporting the status, and scope to business partners and upper leadership.
• Ensure improvements are in accordance with regulatory requirements and follow formal change control processes.
• Develop, manage, and use templates, tools, and frameworks to ensure consistency across all projects.
• Support test script development, execution, and validation efforts as needed.
• Participate in solution testing (UAT), user training, and change management activities.
• Collaborate with IT, data, and product teams to ensure requirements are feasible, aligned with business goals, and clearly communicated.
• Monitor project progress, track key performance metrics, and support continuous improvement efforts.
• Support compliance with FDA, HIPAA, and GCP regulations in all business process documentation and technology use.
• Perform other duties as required and/or assigned.
  
  

Requirements

QUALIFICATIONS:

Ability to work with functional groups and different levels of employees throughout Elligo to understand business needs, elicit requirements, and identify solutions.

Ability to translate business objectives into product strategy and roadmaps

Proficient in documenting scope, user requirements, use cases, process maps, and solution options.

Proficient knowledge of project management techniques including creating project plans, status reporting, and leading a project team to success.

Proficient knowledge of agile development methodologies.

Self-motivated; able to work with minimal direct supervision to complete tasks, respond to requests, escalate appropriately, and collaborate with others to provide actionable solutions.

Proven track record of building and maintaining solid relationships with both internal and external stakeholders.

Clear and concise written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.

Capability to quickly learn new business functions, processes, and technologies

Understanding of regulatory and compliance requirements in clinical research.

Experience working in Agile or hybrid project environments.

Ability to manage multiple priorities and drive results in a fast-paced setting.

Strategic mindset with a passion for improving patient access and trial success.

Education And Experience

Bachelor's Degree in related discipline preferred, or equivalent combination of education and relevant work experience.

6+ years of experience as a Business Analyst, preferably within clinical trials, healthcare, or life sciences.

Position-relevant continued education such as certifications is desirable.

Clinical research or healthcare industry experience is preferred but not required

Strong skills in requirements gathering, process mapping, stakeholder engagement, and analytical thinking.

Proficient in tools such as JIRA, Confluence, Visio, Lucidchart, and Excel.

Familiarity with CTMS, ERP, EDC, CRM, or CTMS systems is a plus.

Exceptional written and verbal communication skills.

Environment

This position is remote.

Approximately 10% travel may be required to support the position’s responsibilities.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

Regularly work at a desk using a computer for prolonged periods.

Perform repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers.

Regularly communicate via e-mail, telephone, chat, webcam (remote sessions such as MS Teams or Zoom), so others will understand and exchange accurate and timely information.

Frequently stand/walk, grasp objects, and perform lightly/fine manipulation of objects.

Occasionally move safely over uneven surfaces.

Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds.

Additional

Elligo Health Research is a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job may change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are designed only to describe the general nature of the job.

The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the position’s expectations and responsibilities are met.

Elligo Health Research is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Research Services

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