CMDB Senior Business Analyst

Jobs via Dice; Austin (TX); Hybrid; USD 110,000 - 140,000; Full time

Job summary

A leading company is seeking a CMDB Senior Business Analyst in Austin, Texas for a hybrid role. The position requires expertise in configuration management, ITIL certification, and the ability to oversee IT Service Management processes. It offers competitive compensation and the chance to impact the organization's operational efficiency.

Qualifications

• Prior experience in developing and maintaining configuration management processes.
• Advanced knowledge of ITIL configuration management principles.
• Experience performing configuration audits.

Responsibilities

• Oversee configuration management processes in IT Service Management.
• Document and maintain configuration items accurately.
• Coordinate with IT teams to ensure compliance with CM practices.

Skills

Problem-solving

Critical thinking

Attention to detail

Education

ITIL 4 Foundation certification

3-5 years of experience in Configuration Management

Tools

BMC Helix

ServiceNow

Atlassian

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, TecHobbit, is seeking the following. Apply via Dice today!

Role : CMDB Senior Business Analyst

Location : Austin Texas

Duration : 12 Months

Note -

Position Will be 3 Days Onsite and 2 Days Remote

Only TX Candidates Who are ok with Hybrid Work

ITIL 4 Foundation certification - Must need

Candidates Must Have Previous Experience With Any State

Job Details :The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategyMinimum Requirements:

• Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & policies.
• Excellent problem-solving and critical thinking skills and a strong attention to detail.
• Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
• Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
• Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
• 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
• ITIL 4 Foundation certification

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Software Development

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