Senior Business Analyst

OptechUs; Auburn Hills (MI); On-site; USD 70,000 - 85,000; Full time

Job summary

OptechUs in Auburn Hills, Michigan is seeking a motivated professional to act as a subject matter expert in metric and production reporting. The role involves collaborating with managers to resolve quality issues and providing effective training for process changes.

The ideal candidate will hold a Bachelor's degree in Finance, Banking, or Computer Science with at least 4 years of experience in commercial lending operations. Proficiency in Microsoft Excel and experience with Access databases are required.

Qualifications

• 4 years’ experience in a commercial lending operations environment.
• 3 years’ experience with Microsoft Excel and Access databases.
• Knowledge of governance practice.

Responsibilities

• Represent LPS as the subject matter expert in various metric and production reporting.
• Collaborate with LPS managers to resolve trends in quality or service level issues.
• Prepare and deliver presentations to management and staff.

Skills

Microsoft Excel (Macros & Pivot tables)

Access database management

Knowledge of SharePoint workflows

Written communication skills

Education

Bachelor's degree in Finance, Banking or Computer Science

Job description

Job Description

• Represent LPS as the subject matter expert in the development and maintenance of various metric and production reporting.
• Collaborate with LPS managers to review and resolve trends in quality or service level issues.
• Develop recommendations and implementation plans from the analysis gathered.
• Coordinate implementation of process changes.
• Consult with managers to develop effective and timely update of procedures resulting from projects and process improvement initiatives.
• Recommend prioritization of projects by utilizing a scoring method to maximize effectiveness of process improvement initiatives.
• Develop and maintain project plans for assigned projects.
• Effectively communicate project updates to the LPS leadership team.
• Maintain LPS Procedure documents, Alternative Provisions, Word Contingency documents, their related databases and SharePoint Workflows.
• Prepare and deliver formal presentations to management and staff.
• Collaborate with LTS Business Unit Learning Specialist to provide effective training for procedure and process changes.
• Act as primary point person with LTS Risk Management to coordinate delivery of LPS items requested for internal and external audits.
• Represent LPS as the SME on Kaizen, LSS Black Belt and other assigned projects.

Qualifications

• Bachelor's degree in Finance, Banking or Computer Science from an accredited university and 4 years’ experience working in a commercial lending operations environment.
• 3 years’ experience using Microsoft Excel (Macros & Pivot tables, etc.) and creating and managing Access databases.
• Knowledge of Share Point workflows.
• Experience processing procedures and knowledge of governance practice.
• Priority setting.
• Written communication skills.

Experience Preferred

• Working knowledge of Lending and Trade Services (LTS) businesses, Service Company departments and departments external to SC that have regular interaction with LTS.