Brand Platform Success Manager - Remote

LTK USA; Dallas (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Medical Insurance

Vision Insurance

Dental Insurance

Paid Maternity Leave and Paid Pater­n

Summer Fridays

Flexible PTO

Job summary

LTK, headquartered in Dallas, TX, is seeking a Brand Success Account Manager to partner with a large portfolio of brand platform customers. You will educate brands on the value of LTK, drive gifting and flat-fee spend, and serve as a trusted advisor to boost RoAs on the platform.

You will build strong relationships, deliver exceptional service, and collaborate with the sales team to transition brands from pre-sales to post-sales while identifying growth opportunities.

Qualifications

• 2–4 years in Brand/Customer Success in SaaS or digital marketing.
• Proven ability to educate clients and drive adoption.
• Strong written and verbal communication with clients.
• Experience using data to inform recommendations.

Responsibilities

• End-to-end Brand Success for brands on the LTK brand platform.
• Develop knowledge of our product and best practices to share with customers.
• Guide brands to successfully complete campaigns using our tools.
• Re-sell the value of the LTK platform to grow gifting and brand campaign spend.
• Present data-driven performance recaps and recommendations to brands.
• Achieve OKRs focused on gifting volume, spend, and retention.
• Provide best-in-class customer experience with urgency and proactive support.
• Collaborate with sales to ensure seamless handoff from pre-sales to post-sales.

Skills

Brand Success

Customer Success

Communication

Project management

Time management

Analytical skills

Education

Bachelor's degree in related field

Tools

HubSpot CRM

Job description

LTK, headquartered in Dallas, TX, is seeking a Brand Success Account Manager to partner with a large portfolio of brand platform customers. You will educate brands on the value of LTK, drive gifting and flat-fee spend, and serve as a trusted advisor to boost RoAs on the platform.

You will build strong relationships, deliver exceptional service, and collaborate with the sales team to transition brands from pre-sales to post-sales while identifying growth opportunities.