Senior Brand Partner Manager – AI-Driven Growth & Hybrid

Material Bank; Town of Boston (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Paid National Holidays

Health Benefits

401(k) eligible

Job summary

Material Bank is seeking a Sr. Account Manager to support a broad portfolio of Brand Partners. You will serve as the primary relationship owner, delivering a responsive and valuable experience across your portfolio.

This fast-paced, client-facing role requires relationship-building, problem-solving, and the ability to navigate a high-volume portfolio with confidence. Hybrid work is available; remote options with occasional travel are possible.

Qualifications

• 5+ years in account management, customer success, or related client-facing roles with large portfolios.
• Experience in design, building products, or marketplaces is a plus.
• Proven ability to manage a high-volume portfolio and engage stakeholders.

Responsibilities

• Own overall success and retention of Brand Partners.
• Manage a broad portfolio using data, AI, and automation to scale engagement.
• Analyze performance data to identify trends and opportunities.
• Maintain proactive engagement through targeted communications and content.
• Identify partners needing additional support and reinforce value.

Skills

Account management

Customer success

Portfolio management

Relationship building

Data interpretation

Communication

Webinars/trainings

Cross-functional collaboration

Job description

Material Bank is seeking a Sr. Account Manager to support a broad portfolio of Brand Partners. You will serve as the primary relationship owner, delivering a responsive and valuable experience across your portfolio.

This fast-paced, client-facing role requires relationship-building, problem-solving, and the ability to navigate a high-volume portfolio with confidence. Hybrid work is available; remote options with occasional travel are possible.