Senior Branch Teller & Customer Experience Leader

Farmers State Bank; Wolcottville (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Farmers State Bank is seeking a Teller to provide prompt, courteous service while handling a range of customer transactions. You will be the primary bank contact with the public and will guide customers on product features in a compliant manner.

You will assist other tellers, exercise operational authority on certain transactions, balance cash drawers and ATMs, and participate in opening/closing accounts with proper ID verification. A strong emphasis is placed on accuracy and customer care.

Qualifications

• High school education or equivalent preferred.
• Customer service skills, both phone and face-to-face.
• Minimum of two years teller experience.
• Solid judgment and decision making capability.
• Knowledge of bank products and regulatory requirements related to cashing checks and other deposit/loan transactions.

Responsibilities

• Serve customers at teller window, processing a variety of transactions using own judgment within limits regarding the validity of transactions presented.
• Acts as a resource to other tellers, including operational authority relative to certain transactions (check cashing, etc.).
• Telephone inquiries from customers and other bank personnel, which could include answering questions on bank products, referring customers to other bank departments.
• Sells money orders, cashier’s checks, savings bonds, and cash advances.
• Process transactions that arrive in the night drop or mail and send customers receipts.
• Order funds for businesses, coin and bills, ordering foreign currency.
• Balance cash drawer.
• Balance ATM machine.
• Maintain vault cash, open/closes vault daily, if given responsibility of vault teller.
• Meet with current or prospective customers and counseling them on the benefits and features of bank products.
• Balances ledger accounts daily/when needed.
• Acts as a resource to other tellers, including operational authority relative to certain transactions (check cashing, etc.). In addition, work to assess and mitigate the risks associated with processing these transactions.
• Prepares forms for opening/closing accounts, including checking, savings, CD’s, savings bonds. Establishes proper identification of new customer and decides whether to accept new account based on credit report and ID provided.

Skills

Customer service

Judgment

Cash handling

Education

High school diploma

Job description

Farmers State Bank is seeking a Teller to provide prompt, courteous service while handling a range of customer transactions. You will be the primary bank contact with the public and will guide customers on product features in a compliant manner.

You will assist other tellers, exercise operational authority on certain transactions, balance cash drawers and ATMs, and participate in opening/closing accounts with proper ID verification. A strong emphasis is placed on accuracy and customer care.