Senior Branch Manager - Delaware Hertel Branch

M&T Bank Corporation; Buffalo (NY); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

M&T Bank is seeking a Senior Branch Manager in Buffalo, NY to lead overall branch performance and ensure a best-in-class customer and employee experience. The role emphasizes risk controls, regulatory adherence, and proactive sales coaching to meet annual goals.

Lead a team to deliver seamless digital engagement, manage branch operations, and grow both consumer and business banking opportunities while fostering community partnerships and a culture of belonging.

Aufgaben

• Oversee the branch operating model, shaping customer and employee experience, digital engagement, transactions, servicing, and sales.
• Identify Retail and Business Banking needs and propose personalized short- and long-term solutions.
• Independently source and process Business Banking loans up to $250,000 and bundle related products.
• Maintain compliance and a strong risk/control environment, monitoring operations and audit adherence.
• Educate customers on fraud risks and support recovery through fraud-prevention tools and services.
• Lead, coach, and develop branch staff; recruit, onboard, and drive performance and brand standards.
• Engage with the community and build partnerships to enhance the bank's local reputation.
• Uphold risk/regulatory standards, escalate issues when needed, and support SAFE Act registration.

Jobbeschreibung

Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, sales and prudent risk management. Has personal production responsibility. Consistently meets with business partners to review customer deals.

Primary Responsibilities:

• Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Identify Retail and Business Banking customers' needs and leverage our sales process and tools/resources in order to provide them with personalized short and long-term solutions.
• Independently source and process Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate
• Ensure compliance with all regulatory, operational, security, and control requirements. Maintain a strong risk and control environment that protects customer and bank assets. Monitor branch operations to ensure adherence to policies, procedures, and audit requirements. Foster accountability for operational excellence and sound risk management practices
• Ensure employees are equipped to identify, elevate, respond to emerging fraud trends, scams, and financial crimes. Partner with customers to educate them on evolving fraud risks, including digital scams, impersonation fraud, account takeover, elder financial exploitation, and other sophisticated fraud schemes. Support customers impacted by fraud by helping them understand available resources and guiding them through recovery and resolution processes
• Promote fraud-prevention tools, account monitoring services, digital security features, and best practices that help customers protect their financial well-being
• Colleague First- Lead, coach, and develop branch employees and peers to achieve individual and branch performance goals as well as success for the Region, Market, and Bank. Create a high-performing, customer-focused culture that promotes engagement, accountability, and continuous development. Recruit, hire, onboard, and retain top talent. Conduct performance management activities, provide ongoing feedback, and support career growth opportunities while reinforcing and aligning brand standards and Bank priorities. Adhere to M&T Bank's Leadership Competencies and in addition supports and models these competencies to the branch, region and market
• Customer First- Ownership of proactive prospecting and follow-up of customers, retention and year-over-year growth of consumer and business households through exceptional customer experience; deepening customer engagement while following all policies and procedures while limiting risk to all customers and to the bank. Engages with team members/business partners when appropriate.
• Community First- Serve as the face of the bank within the local community by attending community events, networking opportunities, and philanthropic initiatives. Build meaningful partnerships and strengthen the bank's reputation with local businesses, nonprofit organizations, schools, and community groups by identifying opportunities for community engagement and serving as a trusted community advocate and financial resource.
• Develops talent for positions across the organization.
• Leverages local opportunities through ongoing and proactive community involvement and leadership.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch. Senior Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Senior Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions.

Increased responsibilities for growth of business banking and retail households in a branch with complex or unique needs, or larger book of customers, etc.

Heightened responsibilities that will impact your branch, region, and market: Additional responsibilities to consider- regional back-up, assist senior leadership in region/market/bank wide efforts/projects, mentoring other team members within the market, management of th