Branch Manager

001 Manufacturers and Traders Trust Co; Hockessin (DE); On-site; USD 82,000 - 137,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Volunteer time off

Job summary

M&T Bank Corporation is seeking a Branch Manager in Hockessin, Delaware to lead the branch operating model and drive customer and employee experiences across digital engagement, transactions, servicing and sales.

The role requires a Bachelor's degree with relevant banking experience, plus managerial and sales skills. Focus on regulatory compliance, risk management, and staff development in a community-focused bank environment.

Qualifications

• Bachelor's degree required with 3+ years relevant experience or 7+ years combined education/work experience.
• Minimum 3 years sales experience.
• Minimum 2 years managerial experience.
• Strong communication and interpersonal skills.

Responsibilities

• Lead branch team to achieve annual sales and profitability goals and manage branch operations.
• Identify Retail and Business Banking needs and provide personalized short/long-term solutions.
• Independently source and process Business Banking loan requests up to $250,000.
• Ensure regulatory compliance and maintain a strong risk and control environment.
• Coach and mentor a small team (average 4–5 FTE) and manage servicing and transactions.

Skills

Communication skills

Interpersonal skills

Sales experience

Management experience

Education

Bachelor's degree

Job description

Overview

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, sales and prudent risk management. Has personal production responsibility.

Primary Responsibilities

• Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Identify Retail and Business Banking customers' needs and leverage our sales process and tools/resources in order to provide them with personalized short and long-term solutions.
• Independently source and process Business Banking loan requests up to $250,000.
• Proactively bundle products and services as appropriate.
• Ensure compliance with all regulatory, operational, security, and control requirements.
• Maintain a strong risk and control environment that protects customer and bank assets.
• Monitor branch operations to ensure adherence to policies, procedures, and audit requirements.
• Foster accountability for operational excellence and sound risk management practices.
• Ensure employees are equipped to identify, elevate, and respond to emerging fraud trends, scams, and financial crimes.
• Partner with customers to educate them on evolving fraud risks, including digital scams, impersonation fraud, account takeover, elder financial exploitation, and other sophisticated fraud schemes.
• Support customers impacted by fraud by helping them understand available resources and guiding them through recovery and resolution processes.
• Promote fraud-prevention tools, account monitoring services, digital security features, and best practices that help customers protect their financial well-being.

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. Actively coach, develop, and mentor a smaller FTE count (average 4 - 5) Manage and oversee a smaller Domiciled Customer base (less than 2,500), Weekly Transactions (less than 600), and Weekly Servicing Interactions (less than 125) Supervisory/ Managerial Responsibilities.

Education and Experience Required

• Bachelor's degree and minimum of 3 years of relevant experience or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 7 years' relevant experience.
• 3 years of sales experience.
• 2 years of managerial experience.
• Strong communication and interpersonal skills.
• Demonstrated organization, time management, and prioritization skills.

Education and Experience Preferred

• Demonstrated experience in the banking industry.
• Knowledge of local community landscape and community involvement.
• Demonstrated sales and business development experience and success.
• Demonstrated Business Banking knowledge around products, services, and client relationship management.
• Customer service experience.

Pay Range

The pay range for this position is $82,100.00 - $136,900.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Hockessin, Delaware, United States of America

Company Culture

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people's lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

Benefits

Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Equal Employment Opportunity Statement

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Workplace Policies

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.