Branch Manager

M&T Bank; Florham Park (NJ); Vor Ort; USD 91.000 - 152.000; Vollzeit

Zusammenfassung

M&T Bank in Florham Park, NJ seeks a Branch Manager to lead daily operations, drive sales, and ensure exceptional customer and employee experiences. You will manage risk, oversee service delivery, and promote community engagement while coaching a team to meet goals.

The role requires a Bachelor’s degree or equivalent plus 3+ years in banking. Strong leadership and communication are essential, along with strong adherence to regulatory standards.

Qualifikationen

• Bachelor’s degree and minimum 3 years relevant banking experience.
• Alternatively, 7 years combined higher education/work experience with 7 years relevant experience.

Aufgaben

• Lead branch team to achieve annual sales and profitability goals.
• Identify customers’ needs and provide personalized solutions.
• Source and process Business Banking loan requests up to $250,000.
• Ensure regulatory, security, and control requirements are met.
• Foster risk management and fraud prevention awareness.
• Engage with local community to build partnerships.

Kenntnisse

Sales experience

Management experience

Communication skills

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, sales and prudent risk management. Has personal production responsibility.

Primary Responsibilities :

• Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Identify Retail and Business Banking customers’ needs and leverage our sales process and tools/resources in order to provide them with personalized short and long-term solutions.
• Independently source and process Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate
• Ensure compliance with all regulatory, operational, security, and control requirements. Maintain a strong risk and control environment that protectscustomerand bank assets. Monitor branch operations to ensure adherence to policies, procedures, and audit requirements. Foster accountability for operational excellence and sound risk management practices
• Ensure employees are equipped to identify, elevate, and respond to emerging fraud trends, scams, and financial crimes. Partner with customers to educate them on evolving fraud risks, including digital scams, impersonation fraud, account takeover, elder financial exploitation, and other sophisticated fraud schemes. Support customers impacted by fraud by helping them understand available resources and guiding them through recovery and resolution processes.
• Promote fraud-prevention tools, account monitoring services, digital security features, and best practices that help customers protect their financial well-being
• Colleague First- Lead, coach, and develop branch employees to achieve individual and branch performance goals. Create a high-performing, customer-focused culture that promotes engagement, accountability, and continuous development. Recruit, hire, onboard, and retain top talent. Conduct performance management activities, provide ongoing feedback, and support career growth opportunities while reinforcing and aligning brand standards and Bank priorities. Adhere to M&T Bank’s Leadership competencies
• Customer First- Ownership of proactive prospecting and follow-up of customers, retention and year-over-year growth of consumer and business households through exceptional customer experience; deepening customer engagement while following all policies and procedures while limiting risk to all customers and to the bank. Engages with team members/business partners when appropriate.
• Community First- Serve as the face of the bank within the local community. Build meaningful partnerships with local businesses, nonprofit organizations, schools, and community groups. Represent the bank at community events, networking opportunities, and philanthropic initiatives. Strengthen the bank’s reputation by serving as a trusted community advocate and financial resource. Identify opportunities to increase brand awareness, community engagement, customer acquisition, and financial education efforts through local involvement
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Scope of Responsibilities:

• This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions.
• Actively coach, develop, and mentor a smaller FTE count (average 4 – 5)
• Manage and oversee a smaller Domiciled Customer base (less than 2,500), Weekly Transactions (less than 600), and Weekly Servicing Interactions (less than 125)

Supervisory/ Managerial Responsibilities:

Manages a branch team

Education and Experience Required:

Bachelor’s degree and minimum of 3 years of relevant experience or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 7 years’ relevant experience.

3 years of sales experience

2 years of managerial experience

Strong communication and interpersonal skills

Demonstrated organization, time management, and prioritization skills

Education and Experience Preferred:

Demonstrated experience in the banking industry

Knowledge of local community landscape and community involvement

Demonstrated sales and business development experience and success

Demonstrated Business Banking knowledge around products, services, and client relationship management

Customer service experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $91,100.00 - $151,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Florham Park, New Jersey, United States of America