Senior BPM Analyst - Drive Process Optimization & Innovation

TechDigital Group; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead Business Analyst specializing in Business Process Modelling. This pivotal role focuses on analyzing and optimizing business processes to enhance efficiency and effectiveness. You will collaborate with cross-functional teams to identify improvement areas, develop process models, and lead the implementation of new workflows. With a strong emphasis on strategic thinking and problem-solving, this position offers an exciting opportunity to drive innovative solutions within the organization. Join a dynamic team where your insights will shape the future of business operations and contribute to continuous improvement initiatives.

Qualifications

• Proficiency in business process modelling tools and strong analytical skills required.
• Project management skills and strategic thinking are essential for this role.

Responsibilities

• Analyze current business processes to identify inefficiencies and gaps.
• Develop and implement new business process models and workflows.

Skills

Business Process Modelling

Analytical Skills

Communication Skills

Project Management

Strategic Thinking

Problem-Solving

Attention to Detail

Education

Business Process Management (BPM) certification

Tools

BPMN

Visio

ARIS

Job description

System Administration & Maintenance

• Install, configure, upgrade, and patch Software applications.
• Monitor system health, logs, and proactively identify and resolve issues.
• Perform root cause analysis and implement preventive measures.
• Work with the database team to maintain integrity and performance (Oracle and SQL).
• Evaluate and recommend new technologies or improvements to existing infrastructure.
• Incident & Problem Management
• Provide on-call support for priority Production issues.
• Triage real-time production incidents and perform RCA.
• Collaborate with cross-functional teams (Database, Development, Network, Security, Enterprise Data teams) to resolve issues.

Documentation & Reporting

• Document business process flows, system documentation, operating procedures, and configurations.
• Work with development teams on building and maintaining Applications and reports for operational and various business functions.

Security & Compliance

• Manage user accounts, permissions, and access controls following security best practices.
• Apply security patches, and perform regular security monitoring and backups.
• Implement and monitor security controls such as firewalls, antivirus, and vulnerability remediation.
• Support audit activities and ensure systems comply with corporate security and regulatory requirements.
• Ensure compliance with ITIL processes and organizational standards.

Technical Skills

• 5–7 years of experience in System Administrator is a must.
• Experience with windows environments, server administration, scripting skills is a must.
• Experience with Oracle and SQL databases.
• Experience with Cloud platforms (Azure, AWS).
• Experience working with Financial Applications and Automation scheduling tools.
• Experience with financial reporting data points.

Soft Skills

• Excellent communication and presentation skills.
• Strong customer service and problem-solving abilities.
• Ability to work independently and in a team.

Education: Bachelor's degree in IT, Computer Science, MIS or related field.

Soft Skills

• Excellent communication and presentation skills.
• Strong customer service and problem-solving abilities.
• Ability to work independently and in a team.