Senior Billing & Revenue Ops Analyst

UKG; Atlanta (GA); On-site; USD 57,000 - 80,000; Full time

Job summary

UKG is seeking a Billing Inquiry Analyst to act as the primary billing liaison for a portfolio of strategic customers, including the Top 20 accounts. The role requires handling inquiries, disputes, and escalations while protecting revenue integrity and delivering customer-centric resolutions.

The ideal candidate will have strong analytical, communication, and problem-solving skills, with experience in billing operations, contracts, pricing, and various monetization models.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field, or equivalent experience.
• 3+ years of experience in billing, finance operations, accounts receivable, customer support, or related role.
• Strong understanding of billing operations, invoicing practices, contract interpretation, and dispute resolution.
• Ability to analyze and resolve complex billing issues across multiple systems and stakeholders.
• Willingness to learn AI-enabled technologies and incorporate AI tools into daily workflows to improve productivity and customer service.

Responsibilities

• Serve as the primary point of contact for customer billing inquiries, disputes, escalations, and exception requests.
• Act as the billing liaison for assigned strategic customers, including Top 20 accounts.
• Investigate, analyze, and resolve medium- to high-complexity billing issues with accurate, timely resolutions.
• Develop and maintain expertise in billing processes, contract terms, pricing structures, invoicing procedures, and monetization models.
• Learn and become proficient in the organization’s usage and consumption billing platforms and translate usage into invoices.
• Provide clear written and verbal communication regarding billing outcomes, findings, and resolution plans.
• Adhere to SLAs and KPIs related to inquiry review, response times, and case resolution.
• Collaborate cross-functionally with Sales, Customer Success, Finance, Revenue Operations, Product, Engineering, and others to resolve complex scenarios.
• Escalate systemic issues and recurring trends to contribute to long-term solutions.

Skills

Billing operations

Analytical thinking

Communication skills

Excel proficiency

CRM/ERP familiarity

Education

Bachelor's degree in Business/Finance/Accounting

Tools

Billing systems

CRM platforms

ERP systems

Microsoft Excel

Job description

UKG is seeking a Billing Inquiry Analyst to act as the primary billing liaison for a portfolio of strategic customers, including the Top 20 accounts. The role requires handling inquiries, disputes, and escalations while protecting revenue integrity and delivering customer-centric resolutions.

The ideal candidate will have strong analytical, communication, and problem-solving skills, with experience in billing operations, contracts, pricing, and various monetization models.