Senior Billing and Collections Specialist

White Label Communications LLC; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

White Label Communications LLC is seeking a Senior Billing/Collections Specialist to own end-to-end billing and drive collections improvements.

The role requires hands-on telecom billing experience, collaboration with Finance leadership, and the ability to implement scalable processes to accelerate cash collections. You will resolve complex billing issues, validate charges, and coordinate with Sales, Operations, and Customer Success to ensure accurate invoicing.

Qualifications

• Hands-on telecom billing experience.
• Proven ability to improve collections performance and reduce DSO.
• Experience identifying and implementing process automation.
• Ability to partner with Finance leadership and other stakeholders.

Responsibilities

• Own end-to-end customer billing process for telecom charges.
• Generate and distribute accurate invoices per contracts and pricing.
• Maintain billing profiles, hierarchies, pricing, terms, and delivery preferences.
• Validate billing inputs before invoices are issued.
• Review usage records for completeness and accuracy.
• Coordinate with Sales, Operations, Provisioning, Customer Success, and Finance.
• Research and resolve billing discrepancies including pricing, taxes, credits, and duplicates.
• Prepare and process credits, rebills, adjustments, refunds, and write-offs.
• Identify revenue leakage and data quality issues and coordinate corrective action.
• Support new contract/product launches with proper billing design and testing.
• Develop and maintain billing procedures and controls.

Skills

Telecom billing

Collections

Process automation

Cross-functional collaboration

Job description

The Senior Billing/Collections Specialist is an individual contributor responsible for optimizing the end-to-end customer billing and collections process. This role requires hands-on telecom billing experience, a proven ability to improve collections performance and reduce Days Sales Outstanding (DSO) and demonstrated experience identifying and implementing process automation. They will partner with the existing AR/AP Specialist and Finance leadership to improve billing accuracy, coordinate collection activities, resolve complex account issues, and establish scalable processes that accelerate cash collections and reduce errors and close cycle time.

Billing Operations

• Own the end-to-end customer billing process, including recurring service, usage-based, project, installation, equipment, pass-through, and other applicable telecommunications charges.
• Generate, review, and distribute accurate and timely customer invoices in accordance with contractual terms, billing schedules, service activation dates, and approved pricing.
• Maintain customer billing profiles, billing hierarchies, service locations, pricing, rate plans, payment terms, tax status, purchase order requirements, and invoice-delivery preferences.
• Validate billing inputs from contracts, order forms, provisioning records, usage records, service changes, disconnects, credits, and supporting operational data before invoices are issued.
• Review usage records and recurring charge details for completeness, reasonableness, duplicate activity, missing charges, and exceptions that require investigation.
• Coordinate with Sales, Operations, Provisioning, Customer Success, and Finance to ensure new services, upgrades, downgrades, moves, additions, changes, disconnects, renewals, and contract amendments are billed accurately and timely.
• Research and resolve complex billing discrepancies, including pricing issues, incorrect charges, service dates, taxes and surcharges, credits, adjustments, duplicate invoices, and customer disputes.
• Calculate or validate applicable telecommunications taxes, fees, regulatory surcharges, exemptions, and pass-through charges in coordination with internal resources and third‑party tax providers, as applicable.
• Prepare and process approved credits, rebills, adjustments, refunds, and write-offs with complete supporting documentation and proper authorization.
• Maintain billing calendars, recurring billing schedules, invoice checklists, exception logs, and approval records.
• Identify revenue leakage, unbilled services, delayed billing, manual workarounds, and data-quality issues and coordinate corrective action.
• Support new contract and product launch processes by partnering with other stakeholders to ensure billing requirements, pricing, terms, system configuration, and invoicing processes are accurately designed and tested before launch.
• Develop and maintain billing procedures, controls, and standard operating processes.

Collections & Accounts Receivable

• Partner with the existing AR/AP Specialist and Finance leadership to coordinate collection activities and drive timely customer payments.
• Take the lead in developing and executing collection strategies based on aging, account history, payment behavior, dispute status, service criticality, and outstanding balances.
• Establish collection priorities, account follow‑up practices, and escalation procedures to ensure consistent execution across the Finance team.
• Collaborate with the AR/AP Specialist on customer outreach, past‑due accounts, payment commitments, billing disputes, and resolution of collection issues.
• Maintain accurate collection notes, promise‑to‑pay dates, dispute status, customer communications, payment arrangements, and escalation history in designated systems.
• Monitor accounts receivable aging and identify trends, high‑risk accounts, and opportunities to improve cash collections.
• Coordinate account escalations, service restriction or suspension review, outside collection placement, legal referral, write‑off recommendations, and payment plans in accordance with company policy.
• Partner with internal stakeholders to resolve customer disputes, obtain required documentation, correct billing issues, and remove barriers to payment.
• Receive, research, and apply ACH, wire, check, credit card, lockbox, and other customer payments accurately and timely.
• Research unidentified, short‑paid, unapplied, duplicate, returned, reversed, or misapplied payments and resolve account differences.
• Perform customer account reconciliations and provide statements, invoice copies, aging details, payment histories, and supporting documentation.
• Lead bad debt reserve analysis and provide documented input regarding collectability, write‑offs, and recovery opportunities.
• Handle complex or escalated collection matters and engage Finance leadership when intervention is