Senior Billing and Collections Analyst

Amplitude; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Parental leave (12 weeks)

Unlimited PTO

Wellness stipend

Equity / ESPP

Job summary

Amplitude’s Revenue Accounting team seeks a Sr Billing & Collections Analyst to own core order-to-cash processes, ensuring accurate invoicing, timely delivery, and fast resolution of billing issues. You will manage the full billing cycle across revenue streams, partnering with GTM and Finance to deliver accurate statements and strong customer experiences.

You will also contribute to process improvements, automate workflows where possible, and support SOX controls and external audits.

Qualifications

• 3–5+ years of experience in billing, accounts receivable, collections, or a related accounting/finance function.
• SaaS or subscription business experience is preferred.
• Excellent written and verbal communication skills with a strong ownership mindset.
• Strong analytical skills and high attention to detail.

Responsibilities

• Own end-to-end billing cycle, including invoice generation, review, delivery, and resolution of billing issues.
• Support collections activities to ensure timely payments.
• Identify opportunities to improve, automate, and scale order-to-cash workflows.
• Ensure compliance with SOX controls and assist with audits.

Skills

Billing

Collections

Excel

Attention to detail

Communication

SOX controls

Ownership

Problem solving

Tools

Microsoft Excel

Job description

• Amplitude’s Revenue Accounting team is looking for a Sr Billing & Collections Analyst to own critical components of our order-to-cash process, ensuring customers are billed accurately, invoices are delivered on time, and billing issues are resolved quickly
• In this role, you’ll manage the end-to-end billing cycle across our revenue streams while partnering closely with customers and internal teams across GTM and Finance
• You’ll also play an important role in improving our billing and collections processes, with an opportunity to help move our order-to-cash workflows toward greater automation and scale
• This is a hands-on role for someone who is highly detail-oriented, comfortable managing volume and deadlines, and enjoys solving complex problems in a cross-functional environment
• Own the end-to-end billing cycle, including invoice generation, review, delivery, and resolution of billing issues across Amplitude’s revenue streams
• Ensure invoices are accurate and aligned with contractual terms, proactively identifying and resolving discrepancies before they impact customers or downstream accounting processes
• Serve as a key point of contact for customer billing and contract inquiries, partnering with internal GTM and Finance teams to drive timely, accurate resolution and a strong customer experience
• Support collections activities to help ensure timely customer payments, investigating and resolving issues that may create payment delays
• Identify and drive opportunities to improve, automate, and scale order-to-cash workflows while supporting SOX controls and external audit requirements

Benefits

• We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
• We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
• We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
• Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price

You’re naturally curious about how processes work and enjoy identifying opportunities to eliminate manual work, improve efficiency, and build more scalable workflowsYou’re comfortable operating in an environment with established controls and processes, while still looking for ways to make them betterYou’re a clear and confident communicator who can work effectively with customers and cross-functional partners across GTM and FinanceYou’re highly detail-oriented and comfortable working with a high volume of transactions while maintaining accuracy and meeting deadlinesYou have a strong ownership mindset and take pride in managing processes from start to finish, following issues through until they are fully resolvedExcellent written and verbal communication skills and the ability to collaborate effectively across customers, GTM, Finance, and other business partnersExperience working in a SOX-controlled environment and supporting financial controlsStrong analytical and problem-solving skills, with a high level of attention to detail and accountability for accuracyStrong Excel skills and the ability to work accurately and efficiently with high volumes of financial and billing data3–5+ years of experience in billing, accounts receivable, collections, or a related accounting/finance function; experience in a SaaS or subscription business is preferred