Sr Billing and Collections Analyst

Amplitude; San Francisco (CA); On-site; USD 121,000 - 181,000; Full time

Benefits offered by this job

Excellent Medical, Dental and Vision

401(k) with employer match up to 1%

Flexible time off

Parental benefits

Mental health benefits

Job summary

Amplitude’s Revenue Accounting team seeks a Sr Billing & Collections Analyst to own the end-to-end billing cycle, ensure accurate invoicing, and resolve billing issues across revenue streams. You’ll partner with GTM and Finance to drive timely resolutions and scalable processes.

You will manage collections and identify process improvements, ensuring strong customer experience while complying with internal controls and deadlines.

Qualifications

• 3–5+ years in billing, accounts receivable, collections, or related accounting/finance function; SaaS/subscription experience preferred.
• Strong Excel skills for high-volume financial data.
• Experience in a SOX-controlled environment and supporting financial controls.
• Excellent written and verbal communication and cross-functional collaboration.
• Detail-oriented with accountability for accuracy.

Responsibilities

• Own the end-to-end billing cycle: invoice generation, review, delivery, and issue resolution.
• Ensure invoices align with contracts and resolve discrepancies before impacting customers or accounting.
• Serve as primary contact for customer billing and contract inquiries with GTM and Finance teams.
• Support collections to ensure timely payments and resolve delays.
• Identify opportunities to automate, improve, and scale order-to-cash workflows while supporting SOX controls.

Skills

Ownership mindset

Detail orientation

Communication

Analytical thinking

Process improvement

Excel

Tools

Excel

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com .

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude’s Revenue Accounting team is looking for a Sr Billing & Collections Analyst to own critical components of our order-to-cash process, ensuring customers are billed accurately, invoices are delivered on time, and billing issues are resolved quickly. In this role, you’ll manage the end-to-end billing cycle across our revenue streams while partnering closely with customers and internal teams across GTM and Finance. You’ll also play an important role in improving our billing and collections processes, with an opportunity to help move our order-to-cash workflows toward greater automation and scale. This is a hands‑on role for someone who is highly detail-oriented, comfortable managing volume and deadlines, and enjoys solving complex problems in a cross‑functional environment.

As a Sr Billing & Collections Analyst, you will:

• Own the end-to-end billing cycle, including invoice generation, review, delivery, and resolution of billing issues across Amplitude’s revenue streams.
• Ensure invoices are accurate and aligned with contractual terms, proactively identifying and resolving discrepancies before they impact customers or downstream accounting processes.
• Serve as a key point of contact for customer billing and contract inquiries, partnering with internal GTM and Finance teams to drive timely, accurate resolution and a strong customer experience.
• Support collections activities to help ensure timely customer payments, investigating and resolving issues that may create payment delays.
• Identify and drive opportunities to improve, automate, and scale order-to-cash workflows while supporting SOX controls and external audit requirements.

You'll be a great addition to the team if you have:

• You have a strong ownership mindset and take pride in managing processes from start to finish, following issues through until they are fully resolved.
• You’re highly detail-oriented and comfortable working with a high volume of transactions while maintaining accuracy and meeting deadlines.
• You’re a clear and confident communicator who can work effectively with customers and cross-functional partners across GTM and Finance.
• You’re naturally curious about how processes work and enjoy identifying opportunities to eliminate manual work, improve efficiency, and build more scalable workflows.
• You’re comfortable operating in an environment with established controls and processes, while still looking for ways to make them better.

At a minimum, you need to have:

• 3–5+ years of experience in billing, accounts receivable, collections, or a related accounting/finance function; experience in a SaaS or subscription business is preferred.
• Strong Excel skills and the ability to work accurately and efficiently with high volumes of financial and billing data.
• Experience working in a SOX-controlled environment and supporting financial controls.
• Strong analytical and problem-solving skills, with a high level of attention to detail and accountability for accuracy.
• Excellent written and verbal communication skills and the ability to collaborate effectively across customers, GTM, Finance, and other business partners.

Our values:

At Amplitude, our values guide how we show up for one another and for our customers:

• Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
• Ownership: We take the initiative to solve problems that drive our shared company success.
• Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
• Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
• Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
• We care a lot about product innovation. We’ve made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
SF ROLES ONLY: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is eligible for equity, benefits and other forms of compensation.

Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $121,000 - $181,000 total target cash (inclusive of bonus or commission)