Senior Bilingual Loan Processor

CCM CrossCountry Mortgage, LLC; Amherst (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K plan

Short-term disability

Employee assistance program

Wellness program

Paid time off & holidays

Job summary

CrossCountry Mortgage, LLC is seeking a Senior Bilingual Loan Processor to deliver exceptional customer service by gathering documentation, underwriting support, and clear disclosures in line with local, state, and federal regulations.

The ideal candidate has 5+ years of residential mortgage processing experience, fluency in Spanish and English, and strong knowledge of RESPA, Regulation Z and B, with proficiency in Encompass. This full-time role offers growth and a supportive team environment.

Qualifications

• Fluency in Spanish and English to communicate with borrowers and colleagues.
• Minimum of 5 years’ residential mortgage processing experience.
• Working knowledge of RESPA, Regulation Z and Regulation B and related documents.
• Excellent math and analytical skills.
• Strong communication and ability to meet deadlines.

Responsibilities

• Review borrower credit, employment, income, and assets for underwriting.
• Assemble and order the loan package in proper order for underwriting.
• Verify documentation and complete the loan checklist.
• Prepare loan approvals and Forms 1008/1003 and ensure accuracy.
• Communicate with loan originator, borrower, and underwriter to obtain missing documentation.
• Review loans for compliance with RESPA, TILA, HMDA, Reg B, and related regulations.

Skills

Spanish and English fluency

Mortgage processing experience

Encompass experience

Excellent math and analytical skills

Strong communication & deadlines

Education

High School Diploma or equivalent

Tools

Encompass

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

Position Overview

The Senior Bilingual Loan Processor is responsible for providing customer service by obtaining necessary documentation to underwrite the loan and ordering third-party documentation by communicating directly with the customer and/or loan officer. The Senior Bilingual Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.

Job Responsibilities

• Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the particular loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents.
• Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices received, and in the applicant’s E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Assist set-up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and help supervise new loan processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors.

Qualifications and Skills

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• High School Diploma or equivalent.
• A minimum of 5 years’ residential mortgage processing experience.
• Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
• Excellent math and analytical skills.
• Excellent communication skills.
• Ability to prioritize and meet deadlines.
• Available to work varying hours and overtime if needed.
• Encompass experience.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.