Loan Processor

CCM CrossCountry Mortgage, LLC; City of Rochester (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Loan Processor to support the loan origination process. You will coordinate with borrowers, real estate professionals, attorneys, and underwriting to ensure accurate documentation and compliant processing throughout the loan lifecycle.

The role emphasizes fair lending practices, high-quality service, and the opportunity to gain experience in mortgage operations within a growing company.

Qualifications

• Experience in loan origination or mortgage processing within the financial services industry.
• Knowledge of FNMA (Fannie Mae) guidelines, underwriting procedures, and mortgage servicing practices.
• Knowledge of Fair Housing regulations to ensure fair lending practices are upheld.
• Proficiency in basic math, including calculations related to loans, escrow accounts, and amortization schedules.
• Excellent credit analysis skills with an understanding of credit reports and financial documentation review.
• Excellent organizational skills with consistent effectiveness in handling multiple priorities in a dynamic environment.
• Skilled in operating standard office equipment including 10-key typing devices with high accuracy.

Responsibilities

• Coordinate with borrowers, real estate agents, attorneys, and underwriting to facilitate smooth communication throughout the loan process.
• Maintain detailed records of all loan processing activities, including inbound and outbound correspondence, logs, and reports.
• Ensure adherence to Fair Housing regulations and other compliance standards during all stages of loan origination and servicing.
• Request and review borrower documentation when requested from underwriting.

Skills

Mortgage processing

Credit analysis

Regulatory compliance

Math & amortization

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Loan Processor supports the loan origination process by coordinating communication among borrowers, real estate professionals, attorneys, and underwriting. The Loan Processor ensures accurate documentation, regulatory compliance, and efficient processing throughout the loan lifecycle. The Loan Processor plays a key role in supporting fair lending practices while delivering high-quality service in a dynamic environment. This role offers an opportunity to gain valuable experience in the mortgage lending industry while contributing to positive client outcomes.

Job Responsibilities

• Coordinate with borrowers, real estate agents, attorneys, and underwriting to facilitate smooth communication throughout the loan process.
• Maintain detailed records of all loan processing activities, including inbound and outbound correspondence, logs, and reports.
• Ensure adherence to Fair Housing regulations and other compliance standards during all stages of loan origination and servicing.
• Request and review borrower documentation when requested from underwriting.

Qualifications and Skills

• Experience in loan origination or mortgage processing within the financial services industry.
• Knowledge of FNMA (Fannie Mae) guidelines, underwriting procedures, and mortgage servicing practices.
• Knowledge of Fair Housing regulations to ensure fair lending practices are upheld.
• Proficiency in basic math, including calculations related to loans, escrow accounts, and amortization schedules.
• Excellent credit analysis skills with an understanding of credit reports and financial documentation review.
• Excellent organizational skills with consistent effectiveness in handling multiple priorities in a dynamic environment.
• Skilled in operating standard office equipment including 10-key typing devices with high accuracy.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

#LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.