Senior Bike & Snow Shop Lead

Sun & Ski Sports; Conway (NH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Employee merchandise discounts

Technical training opportunities

Comprehensive benefits package

Paid Time Off (PTO)

401(k) Plan + Company Match

Job summary

Sun & Ski Sports in North Conway, NH is seeking an All Shop Lead to manage the Bike and Snow Shop's service operations. You will perform advanced bicycle, ski, and snowboard work, ensure quality, mentor technicians, and coordinate workflow while delivering an outstanding customer experience.

You’ll work with a team, train staff, and help maintain safety standards and service records, contributing to store objectives and high customer satisfaction in a dynamic outdoor recreation environment.

Qualifications

• One year of lead shop experience or demonstrated experience serving as a senior technician
• Two years of bicycle shop, ski shop, service center, or related retail experience
• Strong knowledge of bicycle assembly, repair, diagnostics, ski tuning, and snowboard service
• Exceptional customer service and communication skills
• Strong organizational and time management abilities
• Ability to train and mentor technicians
• Passion for cycling, skiing, snowboarding, and outdoor recreation

Responsibilities

• Lead daily service operations within the Bike and Snow Shop
• Performs advanced bicycle repairs, ski tuning, snowboard tuning, and equipment assembly
• Assists with training and development of service technicians
• Maintains quality control standards for completed work
• Supports stores ranging from approximately 7,500 to 30,000 square feet
• Supports annual store sales volumes ranging from approximately $1 million to $9 million
• Serves as the primary technical resource for customers and associates

Skills

Lead shop

Senior technician

Customer service

Communication

Organizational skills

Mentor technicians

Tools

Bike repair tools

Ski tuning equipment

Snowboard tuning equipment

Job description

Sun & Ski Sports in North Conway, NH is seeking an All Shop Lead to manage the Bike and Snow Shop's service operations. You will perform advanced bicycle, ski, and snowboard work, ensure quality, mentor technicians, and coordinate workflow while delivering an outstanding customer experience.

You’ll work with a team, train staff, and help maintain safety standards and service records, contributing to store objectives and high customer satisfaction in a dynamic outdoor recreation environment.