All Shop Lead

Retail Concepts, Inc.; Woburn (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee merchandise discounts

Technical training opportunities

Comprehensive benefits for eligible

Job summary

Sun & Ski Sports in Woburn, MA is seeking an All Shop Lead to oversee the Bike and Snow Service Center, performing advanced bicycle, ski, and snowboard service with a focus on quality and customer satisfaction.

You will train technicians, coordinate workflows, ensure safety standards, and act as the primary technical resource for customers and staff in a high-volume store environment.

Qualifications

• One year of lead shop experience or demonstrated experience as a senior technician.
• Two years of bicycle shop, ski shop, service centre, or related retail experience.
• Strong knowledge of bicycle assembly, repair, diagnostics, ski tuning, and snowboard service.
• Exceptional customer service and communication skills.
• Strong organizational and time management abilities.
• Ability to train and mentor technicians.
• Passion for cycling, skiing, snowboarding, and outdoor recreation.

Responsibilities

• Lead daily service operations within the Bike and Snow Shop.
• Perform advanced bicycle repairs, ski tuning, snowboard tuning, and equipment assembly.
• Assist with training and development of service technicians.
• Maintain quality control standards for completed work.
• Support stores ranging from 7,500 to 30,000 sq ft and annual volumes of $1M to $9M.
• Serve as the primary technical resource for customers and associates.

Skills

Lead shop experience

Bicycle shop experience

Ski shop experience

Snowboard service knowledge

Customer service

Mentoring technicians

Tools

None

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

All Shop Lead

Woburn, MA, US

3 days ago Requisition ID: 1781

Salary Range: $17.00 To $20.00 Hourly

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

The All Shop Lead serves as the senior technical expert within the Bike and Snow Service Center and is responsible for delivering exceptional service, maintaining quality standards, training technicians, and supporting the overall success of the service business.

This position performs advanced bicycle, ski, and snowboard service work while ensuring repairs are completed accurately, efficiently, and in accordance with company standards. The All Shop Lead works directly with customers to assess service needs, recommend solutions, and deliver an outstanding service experience.

In addition to technical responsibilities, this role assists with technician training, workflow coordination, quality control, and service department operations. The All Shop Lead serves as a key technical resource for customers, store associates, and leadership teams.

This position is ideal for an experienced bicycle and snow sports technician who enjoys hands-on work, customer interaction, mentoring others, and maintaining high standards of workmanship.

SCOPE OF RESPONSIBILITIES

• Leads daily service operations within the Bike and Snow Shop
• Performs advanced bicycle repairs, ski tuning, snowboard tuning, and equipment assembly
• Assists with training and development of service technicians
• Maintains quality control standards for completed work
• Supports stores ranging from approximately 7,500 to 30,000 square feet
• Supports annual store sales volumes ranging from approximately $1 million to $9 million
• Serves as the primary technical resource for customers and associates

ESSENTIAL DUTIES & RESPONSIBILITIES

Technical Service Excellence

• Perform advanced bicycle repairs, assembly, maintenance, and diagnostics
• Perform ski and snowboard tuning, mounting, adjustments, and repairs
• Ensure all work meets company quality and safety standards
• Maintain accurate and complete electronic service records
• Review completed work for accuracy and quality

Customer Experience

• Consult with customers regarding repair needs and service recommendations
• Recommend products, parts, and services that enhance performance and safety
• Communicate repair timelines and expectations clearly
• Deliver exceptional customer service throughout the service process

Training & Technical Development

• Assist with training and mentoring service technicians
• Share technical knowledge and best practices
• Support technician skill development and quality standards
• Participate in product clinics and technical training programs

Operational Support

• Support online order fulfillment and assembly requirements
• Maintain service department organization and cleanliness
• Assist with inventory control and operational compliance
• Support company initiatives and store objectives

REQUIREMENTS

• One year of lead shop experience or demonstrated experience serving as a senior technician
• Two years of bicycle shop, ski shop, service centre, or related retail experience
• Strong knowledge of bicycle assembly, repair, diagnostics, ski tuning, and snowboard service
• Exceptional customer service and communication skills
• Strong organizational and time management abilities
• Ability to train and mentor technicians
• Passion for cycling, skiing, snowboarding, and outdoor recreation

Travel Requirements

• Occasional participation in technical clinics, training events, and community activities

COMPENSATION & BENEFITS

• Competitive hourly compensation
• Employee merchandise discounts
• Technical training opportunities
• Comprehensive benefits package for eligible employees

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

Pay: Hourly Rate + Commission

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount