Senior BI Engineer – Customer Service Insights

Audible; Newark (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Audible is seeking a Senior Business Intelligence Engineer to enable data-driven decisions for Customer Service leadership. You will design and optimize reporting, build dashboards for self-service access, and maintain governance across metrics.

You're a data storyteller who blends technical skills with business acumen, and you thrive working with cross-functional teams to translate requirements into robust analytical solutions.

Qualifications

• Experience turning data into actionable insights for business decisions.
• Ability to translate stakeholder needs into analytics solutions.
• Strong communication of complex analyses to executives.

Responsibilities

• Design, implement, and optimize BI solutions to track KPIs and enable self-service data access.
• Break down metrics into actionable components for leadership reviews.
• Partner with stakeholders across functions to align reporting with strategy.
• Automate root-cause analyses and develop clear visualizations.
• Document reporting methodologies and maintain data governance standards.

Skills

Data storytelling

Cross-functional collaboration

Business acumen

Education

Advanced degree in Analytics/Engineering

Tools

Excel

Pivot Tables

SQL

Tableau

Job description

Audible is seeking a Senior Business Intelligence Engineer to enable data-driven decisions for Customer Service leadership. You will design and optimize reporting, build dashboards for self-service access, and maintain governance across metrics.

You're a data storyteller who blends technical skills with business acumen, and you thrive working with cross-functional teams to translate requirements into robust analytical solutions.