Senior BI Analyst: Debit Card Ops & Strategic Insights

Navy Federal Credit Union; Pensacola (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Navy Federal Credit Union is seeking a data analytics partner to serve as a strategic advisor to operational leadership. You will develop reporting, dashboards, forecasts, models, and decision-support solutions to improve performance and guide strategic initiatives.

The role requires translating complex analyses into clear, executive-ready narratives for both technical and nontechnical audiences. Responsibilities include building advanced dashboards, performing forecasting and scenario analyses,

Qualifications

• 5+ years of experience in data analysis, business intelligence, reporting, operational analytics, or related work.
• Advanced skill using business intelligence applications and/or cloud services, and CRM exposure
• Advanced skill applying statistical methods, forecasting, scenario modeling, and cost-benefit analysis to business problems.
• Advanced skill in complex data manipulation, integration, cleaning, and validation across multiple tables and data sources.
• Skill using analytical tools and programming or query languages such as Python, R, and/or SQL.
• Advanced problem-solving and research skills, including the ability to structure ambiguous questions, test assumptions, and synthesize varied information.
• Advanced written and verbal communication skills, with the ability to explain complex analysis to nontechnical and senior audiences.
• Skill developing and delivering executive-ready presentations that balance data visualization, design, business context, and concise storytelling.
• Strong interpersonal and facilitation skills with the ability to work effectively with operational leaders, subject matter experts, and cross-functional partners.
• Ability to independently manage multiple priorities and shift effectively between recurring reporting, deep analysis, ad hoc problem-solving, and project work.

Responsibilities

• Collect, integrate, clean, validate, and analyze data from multiple sources to evaluate business performance.
• Identify trends, drivers, and root causes; translate analysis into actionable insights.
• Develop and manage advanced reporting, dashboards, and BI solutions for leadership decisions.
• Build forecasts, cost-benefit analyses, and capacity/performance models for decision support.
• Frame questions with operational leaders; determine information needed for decisions.
• Translate analysis into clear narratives and executive-ready presentations.
• Present findings, facilitate discussion on insights and trade-offs, respond to questions with sound judgment.
• Produce actionable performance reporting highlighting KPIs and risks affecting operations.
• Provide rapid analytical support for ad hoc needs while balancing recurring reporting.
• Research practices and trends to strengthen analysis and inform decisions.
• Create specifications for reports, analyses, and BI products based on business needs.
• Identify opportunities to improve or scale analytical processes.
• Build relationships across operations, analytics, technology, and partners.

Skills

Data analysis

Business intelligence

Reporting

Operational analytics

Python

R

SQL

Forecasting

Cost-benefit analysis

Executive communication

Education

Bachelor's degree in Business Administration, Statistics, Analytics, Economics, Operations, or related field

Tools

CRM exposure

Job description

Navy Federal Credit Union is seeking a data analytics partner to serve as a strategic advisor to operational leadership. You will develop reporting, dashboards, forecasts, models, and decision-support solutions to improve performance and guide strategic initiatives.

The role requires translating complex analyses into clear, executive-ready narratives for both technical and nontechnical audiences. Responsibilities include building advanced dashboards, performing forecasting and scenario analyses,