Senior Benefits Strategist & Client Advocate

Melita Group; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Melita is seeking a Senior Benefits Specialist to lead Open Enrollment and ongoing management of employee benefits programs for a diverse client base across the United States. You will partner with Benefits Advisors and cross-functional teams to ensure accurate plan administration, renewal execution, and timely enrollment updates for 20–30 clients.

You will mentor Benefits Specialists, navigate complex carrier compliance issues, and maintain strong client relationships through proactive service

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Five (5) or more years related work experience.
• Active Life, Accident and Health Producer License, or willingness and ability to obtain licensing in the relevant states within a defined onboarding period.
• Must continue to meet Continuing Education requirements for license renewal.
• Advanced employee benefits expertise across small and large group markets, including medical, dental, vision, life, disability, voluntary, and ancillary offerings, with comprehensive knowledge of multi-state benefits regulations and market practices
• Experience utilizing benefits administration and HRIS systems (e.g. ADP, Employee Navigator, Paylocity, Rippling)
• Advanced skillset in Microsoft Office Suite.
• Excellent problem solving and time management skills.
• Exceptional client-facing communication skills
• Ability to work within a team and to foster teamwork.

Responsibilities

• Serve as the primary point of contact for clients regarding plan administration, billing inquiries, and escalated service issues, partnering with Melita’s Employee Support Advocacy team to resolve employee-level concerns.
• Build and maintain strong client relationships by delivering proactive service and strategic support that helps clients successfully manage their benefits programs.
• Serve as the primary liaison between clients, carriers, and vendors, managing day-to-day relationships and ensuring timely issue resolution.
• Execute renewal decisions by coordinating with clients and carriers on policy implementations, plan changes, and terminations while managing enrollment updates for existing policies.
• Lead and project manage Open Enrollment, including OE communication materials, scheduling and conducting OE meetings, coordinating benefit technology updates, and overseeing enrollment submissions with internal support teams.

Skills

Client communication

Problem solving

Time management

Teamwork

Licensing readiness

Education

Bachelor's Degree

Tools

ADP

Employee Navigator

Paylocity

Rippling

Microsoft Office Suite

Job description

Melita is seeking a Senior Benefits Specialist to lead Open Enrollment and ongoing management of employee benefits programs for a diverse client base across the United States. You will partner with Benefits Advisors and cross-functional teams to ensure accurate plan administration, renewal execution, and timely enrollment updates for 20–30 clients.

You will mentor Benefits Specialists, navigate complex carrier compliance issues, and maintain strong client relationships through proactive service