Senior Benefits Lead - Client Service & Renewal Expert

Melita Group; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Melita, a trusted HR, Benefits, and Payroll partner, seeks a Senior Benefits Specialist to lead client service for benefits administration across multiple clients nationwide. You will partner with Benefits Advisors to support renewal strategies and manage post-renewal implementation and service delivery.

You will mentor team members, navigate complex carrier and compliance scenarios, and strive to deliver an exceptional client experience through proactive service and strategic guidance.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Five (5) or more years related work experience.
• Active Life, Accident and Health Producer License, or willingness to obtain licensing.
• Must meet Continuing Education requirements for license renewal.
• Advanced employee benefits expertise across small and large group markets with multi-state regulations.

Responsibilities

• Serve as the primary point of contact for clients regarding plan administration, billing inquiries, and escalated service issues.
• Build and maintain strong client relationships by delivering proactive service and strategic support.
• Liaise between clients, carriers, and vendors to ensure timely issue resolution.
• Coordinate renewal decisions with clients and carriers, including enrollment updates.
• Lead and project manage Open Enrollment, including communications, meetings, and technology updates.
• Onboard new clients to Melita’s benefits services and manage BOR transitions.
• Ensure client compliance with local, state, and federal regulations with required notices.
• Collaborate with leadership to identify issues and streamline workflows.
• Mentor Benefits Specialists and share best practices across teams.
• Create knowledge articles to expand benefits reference materials.

Skills

Benefits administration

Client relationship management

Regulatory compliance

Microsoft Office

Problem solving/time management

Communication skills

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

ADP

Employee Navigator

Paylocity

Rippling

Job description

Melita, a trusted HR, Benefits, and Payroll partner, seeks a Senior Benefits Specialist to lead client service for benefits administration across multiple clients nationwide. You will partner with Benefits Advisors to support renewal strategies and manage post-renewal implementation and service delivery.

You will mentor team members, navigate complex carrier and compliance scenarios, and strive to deliver an exceptional client experience through proactive service and strategic guidance.