Senior Benefits Specialist

FourLeaf Federal Credit Union; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

FourLeaf Federal Credit Union is seeking a Senior Benefits Specialist to lead administration, compliance, and optimization of employee benefits, leave management, and retirement programs. As a key HR team member, you will serve as the go-to expert for benefits-related inquiries, enrollments, and plan provisions.

You will also identify process improvements, back up payroll for a multi-state workforce, and drive initiatives to enhance the employee experience and regulatory compliance.

Responsibilities

• Administer health, welfare, retirement, and wellbeing programs with accurate, timely, and compliant execution.
• Serve as the primary contact for employee and manager inquiries regarding benefits, enrollment, eligibility, claims, and plan provisions.
• Deliver exceptional employee service by proactively resolving issues, advocating for employees, and providing clear, timely communication.
• Facilitate benefits-related onboarding and employee education initiatives.
• Support the Open Enrollment process, including planning, configuration, testing, communications, and post-enrollment audits.
• Analyze utilization and enrollment trends to identify opportunities to improve offerings, processes, and engagement.
• Manage relationships with benefit carriers, brokers, TPAs, retirement providers, and leave-management vendors; monitor performance and obligations.
• Administer and coordinate leave programs including FMLA, ADA accommodations, state-specific leaves, disability programs, and related processes.
• Partner with employees, leaders, payroll, and third-party admins to ensure timely and compliant leave administration.
• Monitor leave trends and identify opportunities to improve effectiveness and support.
• Support retirement program administration, including eligibility, enrollments, and participant communications; collaborate with plan providers and payroll.

Job description

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Senior Benefits Specialist is a key member of the Human Resources team responsible for the administration, compliance, optimization, and delivery of employee benefits, leave management, and retirement programs. This role serves as a trusted subject matter expert and primary resource for employees, managers, vendors, and internal partners regarding benefits-related matters.

The Senior Benefits Specialist will assist in managing day-to-day operations while identifying opportunities to improve processes, enhance the employee experience, and ensure regulatory compliance. This position also serves as a payroll backup for a multi-state workforce and plays an active role in process improvement initiatives, vendor management, compliance activities, and continuous enhancement of the employee experience.

Core Contributions

• Benefits Administration & Employee Experience
  • Administer all company-sponsored health, welfare, retirement, and wellbeing programs, ensuring accurate, timely, and compliant execution.
  • Serve as the primary point of contact for employee and manager inquiries regarding benefits programs, enrollment, eligibility, claims, and plan provisions.
  • Deliver exceptional employee service by proactively resolving issues, advocating for employees, and providing clear, timely communication.
  • Facilitate benefits-related new hire onboarding and employee education initiatives.
  • Support the annual Open Enrollment process, including planning, system configuration, testing, communications, employee support, and post-enrollment audits.
  • Assist in evaluating benefit programs by analyzing utilization, enrollment trends, employee feedback to identify opportunities to improve offerings, processes, communications, and employee engagement.
  • Manage relationships with benefit carriers, brokers, third-party administrators, retirement plan providers, and leave-management vendors. Monitor vendor performance, service levels, issue resolution, and contractual obligations.
• Leave of Absence & ADA Administration
  • Administer and coordinate employee leave programs, including FMLA, ADA accommodations, state-specific leave programs, Short-Term Disability, Long-Term Disability, Paid Family Leave, and military leave.
  • Partner with employees, leaders, Employee Relations, payroll, and third-party administrators to ensure timely and compliant leave administration including the interactive accommodation process and support ADA compliance efforts.
  • Monitor leave trends and identify opportunities to improve effectiveness, consistency, and employee support.
• Retirement Plan Management
  • Support administration of 401(k), pension, and retirement programs, including eligibility, enrollments, contribution changes, employee communications and participant support.
  • Partner with retirement plan providers, recordkeepers, payroll