Senior Benefits Specialist

Tier4 Group; Atlanta (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Tier4 Group is seeking a Sr. Benefits Specialist to deliver experience-driven support for group health, dental, vision, 401(k), disability, life, travel, and wellness programs.

This hybrid role supports the HR team and liaises with vendors and employees to ensure accurate administration and timely reporting. The ideal candidate will bring 2–4 years of relevant experience, strong analytical skills, and proficiency with payroll/benefits software.

Qualifications

• Proficiency with Microsoft Office Suite.
• Experience with payroll and benefits software systems (e.g., ADP, Workday, bswift).
• Strong numerical and analytical reasoning abilities.
• Excellent customer service and relationship management skills.

Responsibilities

• Review utilization, fees, claims experience, and service levels for all benefit plans and prepare regular reports.
• Provide educational support to HR and employees; lead technical research and plan interpretation.
• Guide Employee Wellness program administration and communications; support plan renewal processes.

Skills

Microsoft Office Suite

Customer service

Analytical thinking

Education

University degree or equivalent experience

Tools

ADP

Workday

bswift

Job description

Sr. Benefits Specialist
Hybrid Commute - 3 days onsite/2 days WFH
Full Time

Responsible for experience-driven administrative and analytical support to the Company group benefit programs (group health, dental, vision, 401(k), short-term and long-term disability, life insurance, travel and accident plan, and corporate wellness), including financial reconciliations, analysis and technical support. Will also provide excellent customer service and serve as liaison between vendors and employees.

Primary Job Responsibilities

• Review and provide direction on issues related to utilization, fees, claims experience and service of all benefits plans and prepare regular reports.
• Lead technical research; plan interpretation and educational support to HR Team and employee population as required.
• Provide guidance on all facets of the Employee Wellness program administration and communication.
• Serves as the primary point of contact for all leave inquiries, educating employees and managers on the leave process and related policies.
• Develops, generates and presents reports on a regular basis to analyze leave data and trends.
• Based on experience, provide assistance with the 401k program management, including audits, testing and reporting.
• Assure timeliness and accuracy of required filings & regulatory compliance. Work effectively to make sure the plans run smoothly.
• Investigate data discrepancies and provide information in non-routine situations.
• Reconcile benefit accounts including processing of monthly billing and ensuring financial accounts are maintained.
• Ensure confidentiality of all medical information, preventing release of information to unauthorized parties.
• Manage various processes (i.e., integrity of data, dependent/life verification, etc.) related to benefits software system (online enrollment partner) and provide proactive outreach to plan participants to review participant data, plan decision making and data discrepancy resolution.
• First point of contact for initial participant issue resolution with benefit administrator.
• Assist with administration & management of the benefit plan renewal process.
• Assist with organizational compliance with applicable federal and state regulations (COBRA, HIPAA, FMLA, ADA, ERISA, SECTION 125).
• Aid with data compilation and verification of data accuracy for Total Reward Statements.
• Other duties as assigned.

Organizational Impact:

Works to achieve day-to-day objectives with moderate impact on the area. Works independently on larger, moderately complex projects/assignments. Sets objectives for own area to meet the objectives or goals of projects and assignments. May assist other professionals with tasks and assignments.

Knowledge & Experience:

Requires practical knowledge of area typically obtained through advanced education combined with experience.
Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.

Required Skills

• Proficiency in Microsoft Office Suite software programs.
• Familiarity with payroll and benefits software systems (i.e., ADP, Workday, bswift).
• Sound proficiency in all mathematic calculations and reasoning.
• Strong customer service skills with the ability to develop and manage relationships with various constituencies.