Senior Benefits Platform & Delivery Leader

Bank of America; Pennington (AL); On-site; USD 104,000 - 172,000; Full time

Job summary

Bank of America is seeking a senior product/portfolio leader to own the strategy, roadmap, and modernization of Institutional Retirement offerings within Benefits OnLine. You will lead cross-functional teams to deliver innovative digital solutions for Workplace Benefits clients and manage production support, incidents, and releases.

The role requires 8+ years leading complex programs, strong stakeholder influence, and deep knowledge of digital platforms, security controls, and production

Qualifications

• 8+ years of experience leading complex digital, platform, product, technology, or transformation initiatives.
• Demonstrated ability to lead cross-functional programs across business, technology, operations, and risk organizations.
• Experience developing platform strategy, business cases, roadmaps, requirements, and delivery plans.
• Strong understanding of digital platforms, application delivery, integrations, security controls, and production support.
• Proven ability to influence stakeholders, communicate with executives, and drive decisions in a matrixed environment.
• Strong analytical, problem-solving, and leadership skills, including experience managing vendors, contracts, and budgets.

Responsibilities

• Own the strategy, stability, modernization, and roadmap for Benefits OnLine and its supporting digital ecosystem.
• Serve as the primary business owner and escalation point for platform operations, production support, incidents, and release monitoring.
• Lead strategic, enterprise, regulatory, fraud, security, accessibility, and client-driven initiatives from intake through implementation.
• Translate business and participant needs into business cases, target-state solutions, requirements, delivery plans, and measurable outcomes.
• Lead Agile planning and governance, including PI Planning, Epic and story readiness, estimate review, tollgate approvals, testing, release readiness, and post-launch support.
• Partner across Product, Technology, Operations, Digital, Call Center, Risk, Legal, Compliance, Fraud, and client-facing teams to manage decisions, risks, and dependencies.
• Review and approve participant and client experiences across web, mobile, call center, middleware, and integrated servicing channels.
• Provide executive reporting and governance for application ownership, controls, process inventories, entitlements, and data classification.
• Manage strategic vendors, contracts, statements of work, budgets, invoices, service performance, and resource escalations.
• Lead stakeholder communications, training, and adoption activities that support successful implementation and sustained platform performance.

Skills

Business Acumen

Data Management

Oral Communications

Presentation Skills

Written Communications

Analytical Thinking

Problem Solving

Collaboration

Executive Presence

Product Management

Education

Bachelor's degree or equivalent

Job description

Bank of America is seeking a senior product/portfolio leader to own the strategy, roadmap, and modernization of Institutional Retirement offerings within Benefits OnLine. You will lead cross-functional teams to deliver innovative digital solutions for Workplace Benefits clients and manage production support, incidents, and releases.

The role requires 8+ years leading complex programs, strong stakeholder influence, and deep knowledge of digital platforms, security controls, and production