Senior Benefits Manager, Total Rewards & Compliance

Customers Bank; United States; On-site; USD 140,000 - 150,000; Full time

Job summary

Customers Bank is seeking a Benefits Manager to design, implement, and manage bank-wide benefit programs. The role requires ensuring regulatory compliance, optimizing costs, and guiding a team through enrollment, audits, and ongoing program administration.

The candidate will oversee 401(k) plans, health benefits, leave programs, and vendor relationships, while collaborating across Finance and HR to support strategic objectives.

Qualifications

• Bachelor's degree in HR, Business Admin, Finance, or related field.
• PHR/CEBS Certification required.
• 8+ years of experience in benefits administration, preferably in banking/financial services.
• Strong knowledge of benefits regulations and compliance requirements.
• Proficiency in HRIS and benefits software - Workday preferred.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee day-to-day operations of all employee benefits programs, including medical, dental, vision, life insurance, disability, FSA, 401k, wellness, and other fringe benefits.
• Design and implement benefit strategies to ensure regulatory compliance and cost efficiency, overseeing plan administration and open enrollment.
• Administer Tuition Reimbursement, Corporate Matching Gift Program, and United Way contributions.
• Coordinate annual Open Enrollment; manage benefits enrollment, changes, and terminations.
• Conduct benefits orientations; primary point of contact for eligibility and changes.
• Manage FMLA, Short/Long Term Disability, and Parental Leave.
• Files and serves as contact for workers compensation claims; support annual audit.
• Analyze benefits trends and benchmark data; lead surveys and recommendations.
• Manage Retirement Plan (401k) Committee activities; ensure Form 5500 filing.
• Maintain relationships with providers and brokers; negotiate plan options and costs.
• Review vendor invoices and coordinate with accounting.

Skills

Analytical skills

Operational skills

Communication skills

Education

Bachelor's degree in HR, Business Admin, Finance, or related field

PHR/CEBS Certification

Tools

Workday

Job description

Customers Bank is seeking a Benefits Manager to design, implement, and manage bank-wide benefit programs. The role requires ensuring regulatory compliance, optimizing costs, and guiding a team through enrollment, audits, and ongoing program administration.

The candidate will oversee 401(k) plans, health benefits, leave programs, and vendor relationships, while collaborating across Finance and HR to support strategic objectives.