Senior Benefits & Leave Coordinator

Jobtailor; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a Benefits Administrator to manage health, welfare, retirement, and leave programs for U.S.-based employees in Illinois. The role focuses on accurate benefits data processing, vendor coordination, and open enrollment support to ensure compliance and a high level of service.

The ideal candidate has 6–9 years in benefits and leave administration, strong knowledge of U.S. regulations, and experience with HRIS like SuccessFactors and ServiceNow.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• 6–9 years of progressive experience in benefits administration, leave administration, HR operations, or total rewards support.
• Strong knowledge of U.S. employee benefits programs, leave administration practices, and compliance requirements.
• Experience working within a vendor-supported leave administration model preferred.
• Experience utilizing HRIS, case management, and benefits administration systems such as SuccessFactors and ServiceNow.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent communication and interpersonal skills with the ability to handle sensitive and confidential information professionally.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• CEBS, PHR, SHRM-CP, or related certification preferred.

Responsibilities

• Administer health, welfare, retirement, and wellness programs for U.S.-based employees.
• Process benefits transactions and ensure accuracy and integrity of employee benefits data.
• Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities.
• Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution.
• Own benefits continuation and employee communications during leave events.
• Respond to employee and manager benefit inquiries while delivering a high level of customer service and support.
• Serve as one of the primary points of contact for employees and managers regarding leave-related inquiries and processes.
• Coordinate leave cases with external vendors, ensuring timely initiation, case management, and resolution.
• Act as liaison between employees, managers, vendors, Payroll, and People & Culture throughout the leave lifecycle.
• Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication.
• Review vendor outputs and leave documentation for accuracy and escalte discrepancies or concerns as appropriate.
• Coordinate return-to-work activities, communications, and system updates.
• Support accommodations processes in partnership with People & Culture and Legal teams.
• Follow established benefits and leave administration processes, policies, and standard operating procedures.
• Maintain accurate, audit-ready documentation and records related to benefits and leave administration.
• Escalate potential compliance concerns, risks, or process gaps to appropriate stakeholders.
• Ensure compliance with applicable federal, state, and local regulations including FMLA, ADA, COBRA, HIPAA, ERISA, and company policies.
• Utilize SuccessFactors, ServiceNow, and vendor systems to support benefits and leave administration activities.
• Ensure data integrity, process accuracy, and adherence to service level agreements (SLAs).
• Maintain and audit employee records within HRIS and benefits systems to support operational excellence.
• Maintain SOPs, process documentation, and knowledge base materials.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.
• Support benefits and leave administration standardization initiatives across the organization.
• Participate in projects, system enhancements, and process improvement initiatives as needed.

Skills

Benefits administration

Leave administration

HRIS utilization

Compliance knowledge

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in HR/Business

CEBS/PHR/SHRM-CP certification preferred

Tools

SuccessFactors

ServiceNow

HRIS

Microsoft Office

Job description

Jobtailor is seeking a Benefits Administrator to manage health, welfare, retirement, and leave programs for U.S.-based employees in Illinois. The role focuses on accurate benefits data processing, vendor coordination, and open enrollment support to ensure compliance and a high level of service.

The ideal candidate has 6–9 years in benefits and leave administration, strong knowledge of U.S. regulations, and experience with HRIS like SuccessFactors and ServiceNow.