SENIOR BENEFITS ANALYST - 72003130

Florida; Tallahassee (FL); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

State of Florida Department of Management Services is seeking a Senior Benefits Analyst for the Division of Retirement/Benefit Payments in Tallahassee, on-site. You will analyze and approve DROP terminations, refunds, and payouts, ensure payroll readiness, and supervise professional staff.

The role requires five years of related experience (degree optional), strong data analysis, and the ability to train others and improve processes.

Qualificações

• Five years of professional experience in retirement, insurance or related fields; a degree can substitute.
• Strong written and verbal communication; data review and problem solving.
• Ability to train others and supervise workflow in a team.

Responsabilidades

• Analyze and approve DROP Termination, refunds, and EOC payments for accuracy.
• Ensure emails and CRM requests are addressed; ensure payroll actions are completed.
• Lead professional staff; assist in scheduling and performance reviews.
• Develop procedures and provide feedback to the section administrator.
• Assist with creating, monitoring, and testing SIRS for IRIS revisions.
• Attend meetings and conduct staff meetings in the absence of the supervisor.
• Perform related duties as required.

Conhecimentos

Verbal and written communication

Analytical skills

Attention to detail

Formação académica

Postsecondary degree

Ferramentas

CRM systems

IRIS/SIRS

Microsoft Word

Descrição da oferta de emprego

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Requisition No:886066

Agency: Management Services

Working Title: SENIOR BENEFITS ANALYST - 72003130

Senior Benefits Analyst

Division of Retirement/Benefit Payments

State of Florida Department of Management Services

This is an on-site position located in Tallahassee, FL

Position Overview and Responsibilities:

Analyzes and approves the processing DROP Termination, refunds, invalid refunds, EOC Terminations, EOC payouts, and DROP payments for QDRO’s by professional employees for accuracy. Ensures that all incoming emails and CRM’s are addressed, and ensures that all required actions have been completed prior to weekly and monthly payroll.

Serves as lead worker for professional employees on problem accounts and overseeing their work. Supports and assists the section administrator in assigning and monitoring the work flow in the section, production reports, etc. Effectively assumes responsibilities of the section administrator during the administrator's absence by approving leave, monitoring section activities. May participate in employee selection modules, performance reviews and make recommendations to supervisor about work deficiencies, problem areas, and corrective action.

Trains and directs professional employees in all aspects of processes completed the DROP Termination and Refunds Section to include but not limited to annual projects and daily duties such as processing DROP Terminations, refunds, invalid refunds, EOC Terminations and EOC payouts and all requests submitted by members in DROP or requesting a refund. Trains employees to equip them to accurately review payment history to issue payments to include any COLA as required. Provides feedback to section administrator on progress of trainees.

Composes complex correspondence, memoranda, etc. to members and associated organizations. Develops and update procedures for the approval of the section administrator.

Assist with Creating, monitoring, and testing SIRS for revisions in IRIS.

Attend bureau staff meetings and conduct section staff meetings in the absence of the section administrator.

Performs related duties as required.

Knowledge, Skills, and Abilities:

Knowledge of principles and techniques of effective verbal and written communication and basic arithmetic. Ability to review data for accuracy; identify errors and take corrective action; collect, evaluate, analyze and verify data relating to retirement benefits; understand and apply applicable rules, regulations, policies and procedures relating to retirement benefits; train others; organize data into logical format; utilize problem solving techniques; work independently; perform basic arithmetical calculations; plan, organize and coordinate work assignments; communicate effectively verbally and in writing; and establish and maintain effective working relationships with others. Ability to operate a personal computer with proficiency in Word, or comparable processes. Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:

Five years of professional experience in the area of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, or personnel. A postsecondary degree may be used as an alternative for years of experience on a year-for-year basis.

Division of Retirement: Division of Retirement:

The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 246 full-time retirement staff and manages a FY 2026-27 operating budget of $55,482,958. The division administers the Florida Retirement System (FRS) Pension Plan, currently one of the largest public state retirement systems in the US with more than 1.2 million active, retired, and terminated vested members and $212.6 billion in assets. The division pays out more than $12 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.9 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members.

Our Organization and Mission:

Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
[e-mail]
[e-mail].
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at [phone].
Successful completion of background screening will be required for this position.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.