Senior Benefit Programs Specialist

Socket.dev; Virginia (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Socket.dev is seeking a Benefit Programs Specialist III to handle advanced public assistance caseloads, determine eligibility, and conduct quality control reviews. The role requires independent work within established guidelines, with oversight for the most complex cases.

The position emphasizes knowledge of applicable laws, excellent data collection and analysis skills, and the ability to communicate clearly with clients, professionals, and agencies.

Qualifications

• Extensive knowledge of laws, codes, policies, and procedures for public assistance programs.
• Ability to manage complex cases and interpret public policies independently.
• Strong communication and interpersonal skills for diverse stakeholders.

Responsibilities

• Contacts vendors for services and ensures payments to restore or continue services.
• Monitors program efficacy and prepares seasonal/quarterly/yearly reports.
• Participates in task forces, training, mentoring, and outreach activities.
• Reviews cases for accuracy and uniformity; identifies errors and root causes.
• Documents data, compares findings with program guidelines, and prepares reports.

Skills

Public assistance knowledge

Interviewing techniques

Data analysis

Communication skills

Policy interpretation

Education

Bachelor's degree

Tools

Office software

Agency software

Job description

Socket.dev is seeking a Benefit Programs Specialist III to handle advanced public assistance caseloads, determine eligibility, and conduct quality control reviews. The role requires independent work within established guidelines, with oversight for the most complex cases.

The position emphasizes knowledge of applicable laws, excellent data collection and analysis skills, and the ability to communicate clearly with clients, professionals, and agencies.