Benefit Programs Specialist II: Case Management

Socket.dev; Williamsburg (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Socket.dev in Virginia is seeking a dedicated benefits eligibility caseworker to assess applicants, explain programs like SNAP, Medicaid, TANF, VIEW, and Energy Assistance, and determine initial and ongoing eligibility. The role requires a high school diploma and at least one year of related experience.

Responsibilities include processing applications, monitoring case changes, calculating benefit levels, referring to service workers, and maintaining electronic records in a dynamic government

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of related work experience in public assistance or social services preferred.
• Ability to understand and apply program policies and eligibility criteria.
• Experience with data entry and maintaining electronic case records.
• Strong communication and interpersonal skills for diverse clients.

Responsibilities

• Conduct interviews and assess applicants’ eligibility for assistance programs.
• Explain benefit programs, services, rights and responsibilities clearly to clients.
• Process applications and determine eligibility and benefit levels using systems.
• Interpret policies and procedures applicable to the programs.
• Monitor cases for changes and adjust benefit levels per policy.
• Evaluate employability status and compute potential income for benefits.
• Refer clients to service workers for additional support and prepare reports.
• Identify potential fraud and refer for investigation; verify data accuracy.
• Calculate special circumstance allowances to set appropriate benefit levels.
• Provide case management for renewals; explain employment and childcare services.
• Be prepared for emergency duties and rotating command duties during events.

Skills

Interviewing

Communication

Data entry

Attention to detail

Education

High School Diploma or equivalent

One year of related work experience

Tools

VDSS case management system

Office software (MS Word/Excel)

Job description

Socket.dev in Virginia is seeking a dedicated benefits eligibility caseworker to assess applicants, explain programs like SNAP, Medicaid, TANF, VIEW, and Energy Assistance, and determine initial and ongoing eligibility. The role requires a high school diploma and at least one year of related experience.

Responsibilities include processing applications, monitoring case changes, calculating benefit levels, referring to service workers, and maintaining electronic records in a dynamic government