Senior Behavioral Health RCM Specialist

Ensora Health; Orangeburg (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Ensora Health is a leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise helps streamline revenue cycles and improve financial outcomes for behavioral health practices.

As an RCM Specialist II, you will manage accounts, resolve complex billing challenges, and drive positive financial results.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Minimum of 1 year of medical billing or revenue cycle management experience.
• Minimum of 1 year of customer service, account management, or client-facing experience.
• Strong understanding of insurance billing, behavioral health billing, and therapy reimbursement processes.
• Proficiency with billing systems, reporting tools, and Microsoft Office applications.

Responsibilities

• Submit, review, correct, and process denied, rejected, and unpaid insurance and healthcare claims with a focus on accuracy and timely resolution.
• Research and resolve claim issues by identifying root causes, recommending solutions, and collaborating with internal and external stakeholders.
• Effectively prioritize and manage a high-volume workload based on claim age, complexity, customer impact, and urgency.
• Own the accounts receivable process for assigned accounts, leveraging reporting, analytics, and account reviews to monitor performance and identify opportunities for improvement.
• Partner closely with clinicians, practice owners, and customers to provide proactive account management and exceptional service.
• Build trusted relationships through regular meetings, strategic account discussions, written correspondence, and ongoing communication.

Skills

Customer service

Account management

Analytical

Communication skills

Education

Associate degree or equivalent

Tools

Billing systems

Microsoft Office

Job description

Ensora Health is a leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise helps streamline revenue cycles and improve financial outcomes for behavioral health practices.

As an RCM Specialist II, you will manage accounts, resolve complex billing challenges, and drive positive financial results.