Behavioral Health RCM Specialist II — Billing Expert

Ensora Health; Arkansas; On-site; USD 52,000 - 70,000; Full time

Job summary

Ensora Health, a leader in software and services for mental and behavioral health, seeks an RCM Specialist II to manage accounts, resolve complex billing challenges, and drive strong financial outcomes for clinicians and practices.

The role emphasizes attention to detail, analytical thinking, and collaboration in a fast-paced environment where continuous improvement benefits customers and partners alike.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1 year of medical billing or revenue cycle management experience.
• 1 year of customer service, account management, or client-facing experience.
• Strong understanding of insurance billing, behavioral health billing, and therapy reimbursement processes.
• Working knowledge of the healthcare revenue cycle, including claims submission, payment posting, denial management, appeals, and accounts receivable follow-up.
• Excellent verbal and written communication skills with a customer-first mindset.

Responsibilities

• Submit, review, correct, and process denied, rejected, and unpaid insurance and healthcare claims with a focus on accuracy and timely resolution.
• Research and resolve claim issues by identifying root causes, recommending solutions, and collaborating with internal and external stakeholders.
• Prioritize and manage a high-volume workload based on claim age, complexity, customer impact, and urgency.
• Own the accounts receivable process for assigned accounts, using reporting and analytics to monitor performance and identify improvements.
• Partner with clinicians, practice owners, and customers to provide proactive account management and exceptional service.
• Build trusted relationships through regular meetings, written correspondence, and ongoing communication.

Skills

Analytical skills

Problem-solving

Communication skills

Customer-first mindset

Billing systems knowledge

Reporting tools

MS Office proficiency

Multitasking

Education

Associate degree or equivalent

Tools

Billing software

Reporting tools

Microsoft Office

Job description

Ensora Health, a leader in software and services for mental and behavioral health, seeks an RCM Specialist II to manage accounts, resolve complex billing challenges, and drive strong financial outcomes for clinicians and practices.

The role emphasizes attention to detail, analytical thinking, and collaboration in a fast-paced environment where continuous improvement benefits customers and partners alike.