Senior Beauty & Guest Experience Lead

Coterie; Robbinsville Township (NJ); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Coterie in Robbinsville, NJ seeks Senior Beauty Advisors / Guest Associates to convert inquiries into booked appointments and manage the guest experience from check-in to checkout.

You will drive rebooking, service add-ons, memberships, retail and gift card sales, while coaching teammates and keeping campaigns and promotions guest-ready.

This role emphasizes leadership, hospitality and a proactive approach to guest needs, ensuring the team delivers a standout experience.

Qualifications

• Strong customer service background and hospitality mindset.
• Proven sales experience with ability to close and meet goals.
• Ability to coach teammates and lead by example.

Responsibilities

• Convert calls, inquiries and guest leads into booked appointments.
• Manage the guest experience from check-in to checkout.
• Drive rebooking, service add-ons, memberships, retail and gift card sales.
• Follow up with leads and guests to maintain engagement.
• Support and guide Guest Associates and participate in team education.

Skills

Customer service

Sales experience

Team leadership

Hospitality

Job description

Lead the Experience. Drive the Results.

Our Senior Beauty Advisors / Guest Associates bring experience, confidence and leadership to the Coterie guest experience.

This role is designed for someone with strong customer service and sales experience who is ready to take greater ownership of guest relationships, team performance and daily operations.

You’ll connect guests with services, products and experiences they’ll love while helping the Guest Associate team stay focused, supported and moving toward shared goals.

WHAT YOU’LL OWN + LEAD

• Convert calls, inquiries and new guest leads into booked appointments
• Manage the guest experience from check-in to checkout
• Drive rebooking, service add-ons, memberships, retail and gift card sales
• Follow up with leads, inquiries, callbacks and wait-list guests
• Help set, communicate and track individual and team goals
• Support and guide Guest Associates throughout the day
• Help train and coach newer team members
• Monitor salon flow and step in to solve guest or scheduling challenges
• Maintain supply inventory and communicate replenishment needs
• Help keep retail displays stocked, organized and guest-ready
• Support current campaigns, events, packages and promotions
• Partner with leadership to maintain service standards and a strong team culture
• Participate in team meetings and ongoing education

YOU’LL SHINE IF…

• You have strong customer service, hospitality or sales experience
• You love closing a sale and reaching a goal
• You’re confident talking about numbers, goals and results
• You know how to lead by example and bring out the best in others
• You’re proactive and notice what needs attention before being asked
• You’re comfortable coaching, giving feedback and helping others improve
• You can handle difficult conversations and guest concerns with confidence and professionalism
• You’re organized, accountable and comfortable managing multiple priorities
• You’re a strong problem solver who stays calm when the day gets busy
• You care about both the guest experience and the business behind it

Lead the team. Grow the business. Elevate the experience.

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