Beauty & Guest Experience Specialist

Coterie; Robbinsville Township (NJ); Hybrid; USD 33,000 - 45,000; Part time

Job summary

Coterie in Robbinsville, NJ is seeking Beauty Advisors / Guest Associates to guide guests from first contact to checkout, creating a personalized experience. You’ll connect guests with services, products and experiences they’ll love, and help build lasting relationships in a vibrant beauty community.

New to customer service or sales? No problem—we’re looking for positive, motivated people who enjoy learning, collaborating with a team, and contributing to guest retention through thoughtful

Qualifications

• You love talking to people and making connections.
• You enjoy sales and the satisfaction of reaching a goal.
• You’re positive, proactive and comfortable taking initiative.
• You’re organized and can manage several things happening at once.
• You’re a good listener and can understand what someone really needs.
• You enjoy solving problems and finding solutions.
• You have high standards and care about the details.
• You’re persistent without being pushy.
• You’re comfortable with feedback and excited to keep learning.
• You believe great results and great guest experiences can go hand in hand.

Responsibilities

• Turn calls and inquiries into booked appointments.
• Welcome guests and manage their experience from check-in to checkout.
• Help guests reserve their next visit.
• Introduce additional services that make sense for the guest.
• Learn our beauty and retail products and make value-based recommendations.
• Share memberships, gift cards, events and current promotions.
• Follow up with new guest leads, inquiries, callbacks and wait-list guests.
• Support the technical team in reaching rebooking and guest-retention goals.
• Keep guest, retail and reception areas clean, stocked and ready.
• Jump in to support beverages, laundry and the daily flow of the salon when needed.
• Participate in team meetings and ongoing education.

Skills

People skills

Sales mindset

Positive attitude

Organized

Active listening

Problem solving

Attention to detail

Persistence

Open to feedback

Guest-centric

Job description

Beauty. Connection. Results.

Love beauty, people and the feeling of helping someone discover exactly what they need?

Our Beauty Advisors / Guest Associates help create the Coterie experience from the first phone call to the final checkout — and everything in between.

You’ll connect guests with services, products and experiences they’ll love, help build lasting relationships and play an important role in growing our beauty community.

New to customer service or sales? That’s okay. We’re looking for positive, motivated people who are excited to learn.

WHAT YOU’LL LEARN + DO

• Turn calls and inquiries into booked appointments
• Welcome guests and manage their experience from check-in to checkout
• Help guests reserve their next visit
• Introduce additional services that make sense for the guest
• Learn our beauty and retail products and make value-based recommendations
• Share memberships, gift cards, events and current promotions
• Follow up with new guest leads, inquiries, callbacks and wait-list guests
• Support the technical team in reaching rebooking and guest-retention goals
• Keep guest, retail and reception areas clean, stocked and ready
• Jump in to support beverages, laundry and the daily flow of the salon when needed
• Participate in team meetings and ongoing education

YOU’LL SHINE IF…

• You love talking to people and making connections
• You enjoy sales and the satisfaction of reaching a goal
• You’re positive, proactive and comfortable taking initiative
• You’re organized and can manage several things happening at once
• You’re a good listener and can understand what someone really needs
• You enjoy solving problems and finding solutions
• You have high standards and care about the details
• You’re persistent without being pushy
• You’re comfortable with feedback and excited to keep learning
• You believe great results and great guest experiences can go hand in hand

Connect. Recommend. Follow through. Make it personal.

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