Senior Field Service Engineer

Fluence; Town of Texas (WI); On-site; USD 100,000 - 150,000; Full time

Job summary

Fluence, a Siemens and AES company, seeks a Senior Field Service Engineer to maintain and troubleshoot advanced battery systems for diverse clients. You will be the onsite technical expert, ensuring performance, safety, and strong customer relationships.

The ideal candidate will have a strong background in electrical engineering and field service, with experience leading safety efforts and the ability to travel up to 20% as required.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted.
• 5+ years managing customer relationships.
• 8-10 years industry experience (Utilities, Wind, Solar, or Thermal energy equipment supplier).
• Demonstrated experience leading safety efforts in an operational setting.
• Strong customer service mindset and ability to take on tough projects.

Responsibilities

• Maintain and grow strong customer relationships through professional communication and support.
• Diagnose and troubleshoot electrical, mechanical, and software issues for battery systems remotely and on-site.
• Foster continuous improvement and collaboration across cross-functional teams.
• Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
• Serve as a resource for junior team members on complex technical issues.
• Support knowledge sharing and collaboration within the team.
• Manage third party contractors.
• Provide onsite technical support and training to customers on system operation and safety.
• Document service activities, maintenance records, and technical reports accurately.
• Ensure compliance with industry safety standards and environmental regulations.
• Respond to emergency service requests and resolve issues under time-sensitive conditions.
• Ensure compliance with contractual terms, conditions, and service-level agreements
• Other duties as assigned

Skills

Customer relationship management

Communication

MS Office

Linux

Reading construction drawings

Travel readiness

Safety leadership

Customer service mindset

Education

Bachelor's degree Electrical Engineering or equivalent

2-year technical certificate

Tools

NetSuite

Visio

MS Office tools (Word, Excel, PowerPoint, Visio)

Job description

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description

Senior Field Service Engineer

Location: Texas

About Fluence

Fluence, a Siemens and AES company, is the global market leader in energy storage technology solutions and services. Fluence is creating a more sustainable future by combining the agility of a technology company with the expertise and vision of two respected industry giants.

Our Culture and values

We are a start up with a purpose to transform the way we power our world. It requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has 22 gigawatts of projects in operation or awarded across 24 countries and territories worldwide—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

About The Position

We are seeking a skilled and motivated Senior Field Service Engineer to join our team. In this role, you will own the maintaining and troubleshooting for advanced battery systems for clients across various industries. You will serve as the technical expert onsite, ensuring optimal performance, safety, and own customer relationships.

Key Responsibilities

• Maintain and grow strong customer relationships through professional communication and support.
• Diagnosing and troubleshooting electrical, mechanical, and software issues for battery systems both remotely and on-site.
• Foster continuous improvement and collaboration across cross-functional teams.
• Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
• Act as a resource for junior team members on complex technical issues.
• Support knowledge sharing and collaboration within the team.
• Manage third party contractors
• Provide onsite technical support and training to customers on system operation and safety.
• Document service activities, maintenance records, and technical reports accurately.
• Ensure compliance with industry safety standards and environmental regulations.
• Respond to emergency service requests and resolve issues under time-sensitive conditions.
• Ensure compliance with contractual terms, conditions, and service-level agreements
• Other duties as assigned

What will our ideal candidate bring to Fluence?

• Bachelors’ degree Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted.
• 5+ years managing customer relationships
• 8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).
• Demonstrated experience leading safety efforts in an operational setting.
• Must possess strong customer service mindset and a desire to take on tough and challenging projects
• Strong communicator (written and verbal)
• Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)
• Demonstrated proficiency in Linux.
• Previous experience with NetSuite.
• Ability to read construction drawings including network and electrical drawings
• Knowledge of industry standards (e.g., OSHA, NFPA, IEEE).
• Ability to travel up to 20% of time, occasionally on short notice.
• Customer-focused mindset with strong interpersonal skills.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

Equal Opportunity Employer

At Fluence, we believe great teams are built on a collaborative and connected culture. We’re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.

Work Authorization

To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.