Senior Battery Storage Field Engineer

Eos Energy Enterprises, Inc.; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

Eos Energy Enterprises, Inc. is seeking a qualified Services Engineer to troubleshoot battery storage systems, analyze data, and improve performance across customer sites. The role combines field and remote support, with a focus on rapid issue resolution and knowledge transfer.

You will collaborate with product, services, and vendor teams, maintain up-to-date technical knowledge, train customers, and develop processes to enhance reliability while ensuring safety and quality at on-site locations.

Qualifications

• Bachelor's Degree in Engineering required.
• Minimum of 5 years' related experience.

Responsibilities

• Troubleshoot battery storage systems to identify and resolve issues.
• Manage a ticketing system to ensure that customer requests and issues are addressed promptly.
• Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement.
• Analyze system data to identify trends and potential issues before they become critical.
• Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction.
• Assist with developing and implementing training programs for customers and other Services team members.
• Provide technical support to customers and Services team members as needed, either remotely or on-site.
• Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems.
• Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage.
• Support Projects and Services organizations as needed.
• Must be able to work on-call, including weekends and holidays, as needed.
• May be required to work on-site at customer locations, which may include working in confined spaces or at heights.
• Must be able to lift up to 50 pounds.

Skills

Analytical skills

Problem solving

Communication skills

Teamwork

Adaptability

Attention to detail

Multitasking

Education

Bachelor's Degree in Engineering

Job description

Eos Energy Enterprises, Inc. is seeking a qualified Services Engineer to troubleshoot battery storage systems, analyze data, and improve performance across customer sites. The role combines field and remote support, with a focus on rapid issue resolution and knowledge transfer.

You will collaborate with product, services, and vendor teams, maintain up-to-date technical knowledge, train customers, and develop processes to enhance reliability while ensuring safety and quality at on-site locations.