Senior Banking & Client Solutions Specialist

Synovus; Albany (GA); On-site; USD 80,000 - 105,000; Full time

Job summary

Synovus is seeking a Financial Specialist to deliver distinctive service to clients, engage in conversations about products and solutions, and expand client relationships. The role emphasizes a seamless single touch point experience, minimizing hand-offs and promoting a highly engaged client experience in line with the Pinnacle Way.

Responsibilities include handling deposits, withdrawals, payments, account openings, and providing support across banking services while ensuring compliance with

Qualifications

• Proficient in Microsoft Office (Word, Excel, PowerPoint) or related software.
• Knowledge of federal banking regulations and compliance.
• Broad knowledge of bank products and services.

Responsibilities

• Provide distinctive service to clients and prospects in person and over the phone; respond to inquiries and resolve issues.
• Provide service consistent with the firm’s three‑ring standard (live phone coverage within three rings).
• Lead and support human resources processes including performance management and coaching for team members.
• Ensure compliance with policies, procedures and applicable laws; manage risk and support office operations.

Skills

Customer service

Verbal communication

Time management

Analytical reasoning

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Synovus is seeking a Financial Specialist to deliver distinctive service to clients, engage in conversations about products and solutions, and expand client relationships. The role emphasizes a seamless single touch point experience, minimizing hand-offs and promoting a highly engaged client experience in line with the Pinnacle Way.

Responsibilities include handling deposits, withdrawals, payments, account openings, and providing support across banking services while ensuring compliance with