Senior Banker - Personal & Small Business Specialist

Bank of America; Walled Lake (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

Bank of America Corporation is seeking a client-focused Financial Center Associate to be the first point of contact for clients, uncover personal banking needs, and connect customers with specialists. You will deepen relationships through platform services, support self-service transactions, and maintain exceptional client care.

The role involves outbound calls, proactive follow-ups, and adherence to regulatory requirements while delivering accurate, high-quality service at a financial center

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Commissioned notary or ability to obtain a notary commission within a few months of start date.
• Willingness to work weekends and/or extended hours, at a location within reasonable distance.

Responsibilities

• Partner with teams to provide consumer and small business solutions for personal banking needs.
• Assist and train clients on simple self-service transactions.
• Leverage resources to optimize client experience and ensure operational excellence and accuracy.
• Follow established processes and regulatory requirements for day-to-day activities.

Skills

Active Listening

Client Focus

Time Management

Communication

Relationship Building

Education

High School Diploma / GED

Associate's/Bachelor's in business/finance (desirable)

Job description

Bank of America Corporation is seeking a client-focused Financial Center Associate to be the first point of contact for clients, uncover personal banking needs, and connect customers with specialists. You will deepen relationships through platform services, support self-service transactions, and maintain exceptional client care.

The role involves outbound calls, proactive follow-ups, and adherence to regulatory requirements while delivering accurate, high-quality service at a financial center