Senior Bank Teller

F And M Trust; Newville (Cumberland County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) with Company Match up to 6%

Company-Paid Life Insurance

Short-Term and Long-Term Disability

Job summary

F&M Trust's Newville Community Office seeks a Senior Financial Services Representative to deliver personalized banking service, process transactions, and open consumer accounts. You will help customers reach their financial goals while contributing to a welcoming, compliant branch environment.

The Senior FSR will mentor teammates, identify opportunities to offer banking products, maintain accuracy, and support daily operations in a fast-paced customer-focused setting.

Qualifications

• High school diploma or equivalent required.
• Experience in banking or cash handling preferred.
• Strong communication and problem-solving abilities required.

Responsibilities

• Provide personalized service and support daily branch operations.
• Process a variety of financial transactions accurately and efficiently.
• Open, maintain, and service consumer deposit accounts.
• Assist customers with account questions, banking requests, and service needs.
• Recognize opportunities to recommend financial products and services.
• Support business account activities and branch operational functions.
• Maintain compliance with banking regulations, policies, and procedures.
• Share knowledge and provide guidance to team members.
• Contribute to branch growth, customer retention, and service excellence.

Skills

Customer service

Banking knowledge

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Senior Financial Services Representative

Newville Community Office 51 South High Street, Newville, PA 17241

Help Customers Thrive While Growing Your Banking Career

At F&M Trust, banking is more than transactions-it is about building trust, strengthening relationships, and helping customers reach their financial goals. We are seeking a knowledgeable, service-oriented Senior Financial Services Representative (Senior FSR) to join our Newville Community Office team.

In this role, you'll serve as a trusted banking professional who provides personalized service, supports daily branch operations, and helps customers find solutions that fit their financial needs. You'll also be a valued team member who leads by example and contributes to a welcoming, customer-focused environment.

Your Impact

As a Senior FSR, you will:

• Create positive experiences for customers through friendly, professional service
• Process a variety of financial transactions accurately and efficiently
• Open, maintain, and service consumer deposit accounts
• Assist customers with account questions, banking requests, and service needs
• Recognize opportunities to recommend financial products and services that align with customer goals
• Support business account activities and branch operational functions
• Maintain compliance with banking regulations, policies, and procedures
• Share knowledge and provide guidance to fellow team members
• Help contribute to branch growth, customer retention, and service excellence

What You'll Bring

We're looking for someone who:

• Enjoys connecting with people and building meaningful customer relationships
• Demonstrates strong communication and problem-solving abilities
• Takes pride in accuracy, professionalism, and attention to detail
• Is comfortable discussing financial products and services with customers
• Works well independently and as part of a team
• Adapts well in a fast-paced, customer-centered environment
• Has a high school diploma or equivalent
• Possesses previous banking, cash handling, retail sales, financial services, or related customer service experience

Why Join F&M Trust?

We are committed to supporting our employees both professionally and personally. Eligible team members enjoy:

• Medical, Dental, and Vision Coverage
• Paid Time Off Beginning at Hire
• 11 Paid Bank Holidays
• 401(k) with Company Match up to 6%
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Benefits
• Employee Assistance Program
• Wellness Resources and Programs
• Tuition Reimbursement
• Professional Development and Advancement Opportunities

Comparable Experience

Candidates with experience in roles such as Personal Banker, Universal Banker, Senior Teller, Lead Teller, Relationship Banker, Retail Banker, Banking Specialist, Branch Representative, Customer Experience Banker, or Financial Services Associate are encouraged to apply.

F&M Trust is an Equal Opportunity Employer - Disability/Veteran